--- title: "Request Tracker (RT) integrations and MCP server - APIANT.ai" description: "Connect Request Tracker (RT) to any other app, or use it from your AI client over MCP. Request Tracker (RT) is an open-source, enterprise-grade ticketing..." canonical: "https://apiant.ai/connections/request-tracker-rt" --- # Request Tracker (RT) integrations Connect Request Tracker (RT) to any other app, or use it from your AI client over MCP. Request Tracker (RT) is an open-source, enterprise-grade ticketing system. Connects with an API key [bestpractical.com](https://bestpractical.com/) **3** triggers **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want to automate with Request Tracker (RT)? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Popular ## Request Tracker (RT) with the apps people pair it with most - [ **HubSpot to Request Tracker (RT)** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Request Tracker (RT) to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Google Sheets to Request Tracker (RT)** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) Pair it ## Connect Request Tracker (RT) with another app - [ **HubSpot to Request Tracker (RT)**](https://apiant.ai/connect/hubspot-to-request-tracker-rt) - [ **Request Tracker (RT) to Salesforce**](https://apiant.ai/connect/request-tracker-rt-to-salesforce) - [ **Request Tracker (RT) to Slack**](https://apiant.ai/connect/request-tracker-rt-to-slack) - [ **Google Sheets to Request Tracker (RT)**](https://apiant.ai/connect/google-sheets-to-request-tracker-rt) - [ **Gmail to Request Tracker (RT)**](https://apiant.ai/connect/gmail-to-request-tracker-rt) - [ **Google Calendar to Request Tracker (RT)**](https://apiant.ai/connect/google-calendar-to-request-tracker-rt) - [ **Google Drive to Request Tracker (RT)**](https://apiant.ai/connect/google-drive-to-request-tracker-rt) - [ **Mailchimp to Request Tracker (RT)**](https://apiant.ai/connect/mailchimp-to-request-tracker-rt) - [ **Request Tracker (RT) to Stripe**](https://apiant.ai/connect/request-tracker-rt-to-stripe) - [ **Request Tracker (RT) to Shopify**](https://apiant.ai/connect/request-tracker-rt-to-shopify) - [ **QuickBooks Online to Request Tracker (RT)**](https://apiant.ai/connect/quickbooks-online-to-request-tracker-rt) - [ **Pipedrive to Request Tracker (RT)**](https://apiant.ai/connect/pipedrive-to-request-tracker-rt) - [ **ActiveCampaign to Request Tracker (RT)**](https://apiant.ai/connect/activecampaign-to-request-tracker-rt) - [ **Notion to Request Tracker (RT)**](https://apiant.ai/connect/notion-to-request-tracker-rt) - [ **Airtable to Request Tracker (RT)**](https://apiant.ai/connect/airtable-to-request-tracker-rt) - [ **Request Tracker (RT) to Trello**](https://apiant.ai/connect/request-tracker-rt-to-trello) - [ **Asana to Request Tracker (RT)**](https://apiant.ai/connect/asana-to-request-tracker-rt) - [ **JIRA to Request Tracker (RT)**](https://apiant.ai/connect/jira-to-request-tracker-rt) - [ **ClickUp to Request Tracker (RT)**](https://apiant.ai/connect/clickup-to-request-tracker-rt) - [ **Request Tracker (RT) to Zoom**](https://apiant.ai/connect/request-tracker-rt-to-zoom) - [ **Discord to Request Tracker (RT)**](https://apiant.ai/connect/discord-to-request-tracker-rt) - [ **Request Tracker (RT) to Twilio**](https://apiant.ai/connect/request-tracker-rt-to-twilio) - [ **Request Tracker (RT) to SendGrid**](https://apiant.ai/connect/request-tracker-rt-to-sendgrid) - [ **Outlook to Request Tracker (RT)**](https://apiant.ai/connect/outlook-to-request-tracker-rt) - [ **Intercom to Request Tracker (RT)**](https://apiant.ai/connect/intercom-to-request-tracker-rt) - [ **Freshdesk to Request Tracker (RT)**](https://apiant.ai/connect/freshdesk-to-request-tracker-rt) - [ **Klaviyo to Request Tracker (RT)**](https://apiant.ai/connect/klaviyo-to-request-tracker-rt) - [ **Brevo to Request Tracker (RT)**](https://apiant.ai/connect/brevo-to-request-tracker-rt) - [ **Request Tracker (RT) to Typeform**](https://apiant.ai/connect/request-tracker-rt-to-typeform) - [ **JotForm to Request Tracker (RT)**](https://apiant.ai/connect/jotform-to-request-tracker-rt) - [ **Calendly to Request Tracker (RT)**](https://apiant.ai/connect/calendly-to-request-tracker-rt) - [ **PandaDoc to Request Tracker (RT)**](https://apiant.ai/connect/pandadoc-to-request-tracker-rt) - [ **Request Tracker (RT) to Webflow**](https://apiant.ai/connect/request-tracker-rt-to-webflow) - [ **Request Tracker (RT) to Wix**](https://apiant.ai/connect/request-tracker-rt-to-wix) - [ **Request Tracker (RT) to LinkedIn**](https://apiant.ai/connect/request-tracker-rt-to-linkedin) - [ **Request Tracker (RT) to Facebook**](https://apiant.ai/connect/request-tracker-rt-to-facebook) - [ **Instagram to Request Tracker (RT)**](https://apiant.ai/connect/instagram-to-request-tracker-rt) - [ **OpenAI to Request Tracker (RT)**](https://apiant.ai/connect/openai-to-request-tracker-rt) - [ **Request Tracker (RT) to Anthropic**](https://apiant.ai/connect/request-tracker-rt-to-anthropic) - [ **OneDrive to Request Tracker (RT)**](https://apiant.ai/connect/onedrive-to-request-tracker-rt) - [ **Google Docs to Request Tracker (RT)**](https://apiant.ai/connect/google-docs-to-request-tracker-rt) - [ **Ontraport to Request Tracker (RT)**](https://apiant.ai/connect/ontraport-to-request-tracker-rt) - [ **Freshworks CRM to Request Tracker (RT)**](https://apiant.ai/connect/freshworks-crm-to-request-tracker-rt) - [ **GoHighLevel to Request Tracker (RT)**](https://apiant.ai/connect/gohighlevel-to-request-tracker-rt) - [ **Capsule CRM to Request Tracker (RT)**](https://apiant.ai/connect/capsule-crm-to-request-tracker-rt) - [ **Copper to Request Tracker (RT)**](https://apiant.ai/connect/copper-to-request-tracker-rt) - [ **Request Tracker (RT) to Streak**](https://apiant.ai/connect/request-tracker-rt-to-streak) - [ **NetHunt CRM to Request Tracker (RT)**](https://apiant.ai/connect/nethunt-crm-to-request-tracker-rt) - [ **MINDBODY to Request Tracker (RT)**](https://apiant.ai/connect/mindbody-to-request-tracker-rt) - [ **Request Tracker (RT) to Supabase**](https://apiant.ai/connect/request-tracker-rt-to-supabase) - [ **PostgreSQL to Request Tracker (RT)**](https://apiant.ai/connect/postgresql-to-request-tracker-rt) - [ **MySQL to Request Tracker (RT)**](https://apiant.ai/connect/mysql-to-request-tracker-rt) - [ **Request Tracker (RT) to Vercel**](https://apiant.ai/connect/request-tracker-rt-to-vercel) - [ **Request Tracker (RT) to ElevenLabs**](https://apiant.ai/connect/request-tracker-rt-to-elevenlabs) - [ **PagerDuty to Request Tracker (RT)**](https://apiant.ai/connect/pagerduty-to-request-tracker-rt) - [ **Request Tracker (RT) to Pushover**](https://apiant.ai/connect/request-tracker-rt-to-pushover) - [ **Gravity Forms to Request Tracker (RT)**](https://apiant.ai/connect/gravity-forms-to-request-tracker-rt) - [ **HubSpot Enterprise to Request Tracker (RT)**](https://apiant.ai/connect/hubspot-enterprise-to-request-tracker-rt) - [ **Google Forms to Request Tracker (RT)**](https://apiant.ai/connect/google-forms-to-request-tracker-rt) - [ **Facebook Lead Ads to Request Tracker (RT)**](https://apiant.ai/connect/facebook-lead-ads-to-request-tracker-rt) What your agent can do with Request Tracker (RT) ## Triggers and actions 3 triggers · 18 actions - Trigger **Ticket Correspondence** Triggers when a ticket is replied to (that is, corresponded with). - Trigger **Ticket Created** Triggers when a new Request Tracker ticket is created. - Trigger **Ticket Status Changed** Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status. - Action **Add asset** Create an asset. - Action **Comment on a Ticket** Add an internal comment to a ticket and send to any internal watchers. - Action **Create Ticket** Create a new ticket in Request Tracker. - Action **Find Attachment** Locate an attachment by ID. - Action **Find Ticket** Locate a ticket by ID. - Action **Find Tickets** Issue a query to find matching tickets. - Action **Find Transaction** Find a transaction by ID - Action **Get asset** Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields. - Action **Get queue** Get a queue by id or name. - Action **Get user** Get a user by id or name. - Action **List queues** List all queues visible to user. - Action **List ticket history** List transactions of a ticket. - Action **Reply to a Ticket** Reply to the requestor and any internal or external watchers of a ticket. - Action **Update ticket** General ticket update (Owner, Priority, Queue, custom fields). - Action **Update Ticket Due Date** Update the due date of a ticket. - Action **Update Ticket Status** Update the status of a ticket. - Action **Update Ticket Subject** Update the subject of a ticket. - Action **Update user** Update a user. Reviews ## What our customers say Questions ## Request Tracker (RT), answered ### ### Is there a Request Tracker (RT) MCP server? APIANT's MCP server at https://mcp.apiant.ai works with Request Tracker (RT). Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Request Tracker (RT) actions on demand, or have APIANT build, test and run automations that use Request Tracker (RT). Nothing to install. ### ### What can start an automation from Request Tracker (RT)? Any of Request Tracker (RT)'s 3 triggers in the catalog, including Ticket Created, Ticket Status Changed and Ticket Correspondence. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Request Tracker (RT)? Any of Request Tracker (RT)'s 18 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can I use Request Tracker (RT) directly from Claude, ChatGPT or Cursor? Yes. Connect your AI client to APIANT once and it works with Request Tracker (RT) two ways. Ask it to do something in Request Tracker (RT) once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does. ### ### Do I need to write code against the Request Tracker (RT) API? No. APIANT connects to the Request Tracker (RT) API for you, with your Request Tracker (RT) API key. Describe what you want in plain language and your agent builds it on the Request Tracker (RT) triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Request Tracker (RT) API documentation and adds it. ### ### Which apps can Request Tracker (RT) connect to? Any app in the catalog; the list on this page pairs Request Tracker (RT) with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.