--- title: "Freshservice integrations and MCP server - APIANT.ai" description: "Connect Freshservice to any other app, or use it from your AI client over MCP. Freshservice IT service management (ITSM) — manage tickets, problems, changes..." canonical: "https://apiant.ai/connections/freshservice" --- # Freshservice integrations Connect Freshservice to any other app, or use it from your AI client over MCP. Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and requesters. Connects with an API key [freshservice.com](https://freshservice.com/) **10** triggers **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want to automate with Freshservice? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Popular ## Freshservice with the apps people pair it with most - [ **Freshservice to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/freshservice-to-hubspot) - [ **Freshservice to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/freshservice-to-salesforce) - [ **Freshservice to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/freshservice-to-slack) - [ **Freshservice to Google Sheets** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/freshservice-to-google-sheets) - [ **Freshservice to Gmail** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/freshservice-to-gmail) - [ **Freshservice to Google Calendar** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/freshservice-to-google-calendar) - [ **Freshservice to Google Drive** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/freshservice-to-google-drive) - [ **Freshservice to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/freshservice-to-mailchimp) Pair it ## Connect Freshservice with another app - [ **Freshservice to HubSpot**](https://apiant.ai/connect/freshservice-to-hubspot) - [ **Freshservice to Salesforce**](https://apiant.ai/connect/freshservice-to-salesforce) - [ **Freshservice to Slack**](https://apiant.ai/connect/freshservice-to-slack) - [ **Freshservice to Google Sheets**](https://apiant.ai/connect/freshservice-to-google-sheets) - [ **Freshservice to Gmail**](https://apiant.ai/connect/freshservice-to-gmail) - [ **Freshservice to Google Calendar**](https://apiant.ai/connect/freshservice-to-google-calendar) - [ **Freshservice to Google Drive**](https://apiant.ai/connect/freshservice-to-google-drive) - [ **Freshservice to Mailchimp**](https://apiant.ai/connect/freshservice-to-mailchimp) - [ **Freshservice to Stripe**](https://apiant.ai/connect/freshservice-to-stripe) - [ **Freshservice to Shopify**](https://apiant.ai/connect/freshservice-to-shopify) - [ **Freshservice to QuickBooks Online**](https://apiant.ai/connect/freshservice-to-quickbooks-online) - [ **Freshservice to Pipedrive**](https://apiant.ai/connect/freshservice-to-pipedrive) - [ **ActiveCampaign to Freshservice**](https://apiant.ai/connect/activecampaign-to-freshservice) - [ **Freshservice to Notion**](https://apiant.ai/connect/freshservice-to-notion) - [ **Airtable to Freshservice**](https://apiant.ai/connect/airtable-to-freshservice) - [ **Freshservice to Trello**](https://apiant.ai/connect/freshservice-to-trello) - [ **Asana to Freshservice**](https://apiant.ai/connect/asana-to-freshservice) - [ **Freshservice to JIRA**](https://apiant.ai/connect/freshservice-to-jira) - [ **ClickUp to Freshservice**](https://apiant.ai/connect/clickup-to-freshservice) - [ **Freshservice to Zoom**](https://apiant.ai/connect/freshservice-to-zoom) - [ **Discord to Freshservice**](https://apiant.ai/connect/discord-to-freshservice) - [ **Freshservice to Twilio**](https://apiant.ai/connect/freshservice-to-twilio) - [ **Freshservice to SendGrid**](https://apiant.ai/connect/freshservice-to-sendgrid) - [ **Freshservice to Outlook**](https://apiant.ai/connect/freshservice-to-outlook) - [ **Freshservice to Intercom**](https://apiant.ai/connect/freshservice-to-intercom) - [ **Freshdesk to Freshservice**](https://apiant.ai/connect/freshdesk-to-freshservice) - [ **Freshservice to Klaviyo**](https://apiant.ai/connect/freshservice-to-klaviyo) - [ **Brevo to Freshservice**](https://apiant.ai/connect/brevo-to-freshservice) - [ **Freshservice to Typeform**](https://apiant.ai/connect/freshservice-to-typeform) - [ **Freshservice to JotForm**](https://apiant.ai/connect/freshservice-to-jotform) - [ **Calendly to Freshservice**](https://apiant.ai/connect/calendly-to-freshservice) - [ **Freshservice to PandaDoc**](https://apiant.ai/connect/freshservice-to-pandadoc) - [ **Freshservice to Webflow**](https://apiant.ai/connect/freshservice-to-webflow) - [ **Freshservice to Wix**](https://apiant.ai/connect/freshservice-to-wix) - [ **Freshservice to LinkedIn**](https://apiant.ai/connect/freshservice-to-linkedin) - [ **Freshservice to Facebook**](https://apiant.ai/connect/freshservice-to-facebook) - [ **Freshservice to Instagram**](https://apiant.ai/connect/freshservice-to-instagram) - [ **Freshservice to OpenAI**](https://apiant.ai/connect/freshservice-to-openai) - [ **Freshservice to Anthropic**](https://apiant.ai/connect/freshservice-to-anthropic) - [ **Freshservice to OneDrive**](https://apiant.ai/connect/freshservice-to-onedrive) - [ **Freshservice to Google Docs**](https://apiant.ai/connect/freshservice-to-google-docs) - [ **Freshservice to Ontraport**](https://apiant.ai/connect/freshservice-to-ontraport) - [ **Freshservice to Freshworks CRM**](https://apiant.ai/connect/freshservice-to-freshworks-crm) - [ **Freshservice to GoHighLevel**](https://apiant.ai/connect/freshservice-to-gohighlevel) - [ **Capsule CRM to Freshservice**](https://apiant.ai/connect/capsule-crm-to-freshservice) - [ **Copper to Freshservice**](https://apiant.ai/connect/copper-to-freshservice) - [ **Freshservice to Streak**](https://apiant.ai/connect/freshservice-to-streak) - [ **Freshservice to NetHunt CRM**](https://apiant.ai/connect/freshservice-to-nethunt-crm) - [ **Freshservice to MINDBODY**](https://apiant.ai/connect/freshservice-to-mindbody) - [ **Freshservice to Supabase**](https://apiant.ai/connect/freshservice-to-supabase) - [ **Freshservice to PostgreSQL**](https://apiant.ai/connect/freshservice-to-postgresql) - [ **Freshservice to MySQL**](https://apiant.ai/connect/freshservice-to-mysql) - [ **Freshservice to Vercel**](https://apiant.ai/connect/freshservice-to-vercel) - [ **Freshservice to ElevenLabs**](https://apiant.ai/connect/freshservice-to-elevenlabs) - [ **Freshservice to PagerDuty**](https://apiant.ai/connect/freshservice-to-pagerduty) - [ **Freshservice to Pushover**](https://apiant.ai/connect/freshservice-to-pushover) - [ **Freshservice to Gravity Forms**](https://apiant.ai/connect/freshservice-to-gravity-forms) - [ **Freshservice to HubSpot Enterprise**](https://apiant.ai/connect/freshservice-to-hubspot-enterprise) - [ **Freshservice to Google Forms**](https://apiant.ai/connect/freshservice-to-google-forms) - [ **Facebook Lead Ads to Freshservice**](https://apiant.ai/connect/facebook-lead-ads-to-freshservice) What your agent can do with Freshservice ## Triggers and actions 10 triggers · 20 actions - Trigger **Deleted Ticket** Triggered when a ticket is deleted. - Trigger **New or Updated Change** Triggered by a new or updated change in Freshservice. - Trigger **New or Updated Release** Triggered by a new or updated release. - Trigger **Two-way sync new and updated changes** Triggered by new and updated changes - Trigger **Two-way sync new and updated problems with PagerDuty ID** A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions. - Trigger **Two-way sync new and updated releases** Triggered by new or updated release - Trigger **Two-way sync new and updated tickets** A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions. - Trigger **Updated Change** Triggered when a change is updated (created_at differs from updated_at). - Trigger **Updated Problem** Triggered when a problem is updated (created_at != updated_at). - Trigger **Updated Release** Triggered when a release is updated. - Action **Add Attachment to a Ticket** Adds an attachment from a url to a specified ticket. - Action **Add Attachment to a Ticket (Cisco)** Adds an attachment from a url to a specified ticket. - Action **Add Note To A Problem** Adds a note to a problem provided its id. - Action **Delete change** Deletes a change request in Freshservice. - Action **Delete Problem** Deletes a problem given its ID. - Action **Delete Ticket** Deletes a ticket given its ID. - Action **Get agent** Returns the details of a single agent in Freshservice, including their custom field values. - Action **Get change** Returns a single change request by its ID, including its custom fields. - Action **Get problem** Returns a single Freshservice problem by its ID, including its custom fields. - Action **Get release** Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields. - Action **Get requester** Returns a single requester's details, including contact info, departments and custom fields. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **List Agents** Lists agents. - Action **List changes** Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time. - Action **List problems** Returns the problems in your Freshservice account, optionally only those updated since a given time. - Action **List releases** Returns the releases in your Freshservice account, optionally only those updated since a given time. - Action **List Requesters** Lists requesters. - Action **List Tickets** Lists tickets, optionally filtered. - Action **Reply to a Ticket** Adds a public reply to a ticket. - Action **Two-way sync delete ticket** Deletes a ticket. For use only with two-way sync delete triggers. Reviews ## What our customers say Questions ## Freshservice, answered ### ### Is there a Freshservice MCP server? APIANT's MCP server at https://mcp.apiant.ai works with Freshservice. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Freshservice actions on demand, or have APIANT build, test and run automations that use Freshservice. Nothing to install. ### ### What can start an automation from Freshservice? Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Freshservice? Any of Freshservice's 20 actions, including Add Attachment to a Ticket, Add Attachment to a Ticket (Cisco), Add Note To A Problem and Get agent. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can I use Freshservice directly from Claude, ChatGPT or Cursor? Yes. Connect your AI client to APIANT once and it works with Freshservice two ways. Ask it to do something in Freshservice once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does. ### ### Do I need to write code against the Freshservice API? No. APIANT connects to the Freshservice API for you, with your Freshservice API key. Describe what you want in plain language and your agent builds it on the Freshservice triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Freshservice API documentation and adds it. ### ### Which apps can Freshservice connect to? Any app in the catalog; the list on this page pairs Freshservice with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.