Connect Zoho FSM to Spike.sh

Both apps 41Zoho FSM 16Spike.sh 25

• Trigger
  New Module Entry

  Triggers when a new record is created in the chosen Zoho FSM module, such as a work order, request or contact.

• Trigger
  New/Updated Module Entry

  Triggers when a record in the chosen Zoho FSM module is created or updated.

• Trigger
  Updated Module Entry

  Triggers when an existing record in the chosen Zoho FSM module is changed.

• Action
  Add asset

  Creates a new asset in Zoho FSM, optionally linked to a part, contact and company.

• Action
  Add company

  Creates a new company record in Zoho FSM.

• Action
  Add contact

  Creates a new contact in Zoho FSM and returns its id.

• Action
  Add estimate

  Creates a new estimate in Zoho FSM for a contact and company, with optional service and part line items.

• Action
  Add note

  Adds a note to a request, estimate, work order, service appointment, contact or asset record.

• Action
  Add request

  Creates a new service request in Zoho FSM for a contact or company.

• Action
  Add service appointment

  Creates a service appointment for line items of an existing work order in Zoho FSM, scheduled for the given start and end time.

• Action
  Add work order

  Creates a new work order in Zoho FSM with its service line items, customer and addresses.

• Action
  Create Module Entry

  Creates a new record in any Zoho FSM module (Companies, Contacts, Assets, Requests, Work Orders and more) from the field values you supply.

• Action
  Find Module Entry

  Finds records in a Zoho FSM module (such as Contacts, Companies or Work Orders) whose chosen field matches a search value.

• Action
  Get Related Records

  Returns the records related to a Zoho FSM record, such as the notes, work orders or service appointments linked to a contact.

• Action
  Update Module Entry

  Updates an existing record in a Zoho FSM module, such as a company, contact, asset, request or work order, with the field values you supply.

• Action
  Update work order

  Updates an existing work order in Zoho FSM, such as its summary, contact, company, addresses or service line items.

• Action
  Acknowledge incident

  Acknowledge one or more Spike.sh incidents by counter id or incident id.

• Action
  Add alert rule

  Create a new alert routing/automation rule with conditions and actions.

• Action
  Add escalation

  Creates a new escalation policy for a Spike.sh team, defining who is notified, through which channel, and how long to wait between steps.

• Action
  Add integration

  Create a new integration for a team (source system that sends alerts into Spike).

• Action
  Add on-call

  Create a new on-call schedule for a team.

• Action
  Add service

  Create a new service in a team, with name and description.

• Action
  Create Incident

  Creates a Spike incident through one of your integrations and sends alerts. The integration decides which service and escalation policy the incident is routed to.

• Action
  Delete alert rule

  Archives (soft-deletes) a Spike alert rule so it no longer applies to incoming incidents.

• Action
  Delete escalation

  Archives (soft-deletes) a Spike escalation policy by its ID.

• Action
  Escalate incident

  Escalates one or more Spike incidents to the next step of their escalation policy.

• Action
  Get escalation

  Get escalation policy details by id.

• Action
  Get incident

  Fetch a single incident by counter id.

• Action
  Get integration

  Fetches an integration by its token, including its name, type, service, escalation settings and webhook URL. An error occurs if the integration is not found.

• Action
  Get service

  Get a Spike service's details, along with its incidents and open-incident count.

• Action
  List alert rules

  Lists all alert rules (enabled and disabled) configured for a Spike team.

• Action
  List escalations

  Lists the escalation policies that belong to a Spike team.

• Action
  List incidents

  Lists the incidents for a Spike.sh team.

• Action
  List on-calls

  Lists the on-call schedules for a team.

• Action
  List services

  Lists the services in a Spike team.

• Action
  List teams

  Lists every team in your Spike organisation. Use a team's ID from here wherever other Spike actions ask for a team.

• Action
  Resolve incident

  Resolve one or more incidents by counter id array.

• Action
  Update alert rule

  Replace an existing Spike alert rule's name, conditions and actions.

• Action
  Update escalation

  Replaces an existing escalation policy's name, steps and start delay. The whole policy is replaced, so send every step you want to keep.

• Action
  Update on-call

  Updates an on-call schedule's name and/or moves it to another team. Rotations and layers are not changed by this action.

• Action
  Update service

  Updates the name and/or description of an existing Spike.sh service.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.