Connect Zoho FSM to Ringover

Both apps 30Zoho FSM 16Ringover 14

• Trigger
  New Module Entry

  Triggers when a new record is created in the chosen Zoho FSM module, such as a work order, request or contact.

• Trigger
  New/Updated Module Entry

  Triggers when a record in the chosen Zoho FSM module is created or updated.

• Trigger
  Updated Module Entry

  Triggers when an existing record in the chosen Zoho FSM module is changed.

• Action
  Add asset

  Creates a new asset in Zoho FSM, optionally linked to a part, contact and company.

• Action
  Add company

  Creates a new company record in Zoho FSM.

• Action
  Add contact

  Creates a new contact in Zoho FSM and returns its id.

• Action
  Add estimate

  Creates a new estimate in Zoho FSM for a contact and company, with optional service and part line items.

• Action
  Add note

  Adds a note to a request, estimate, work order, service appointment, contact or asset record.

• Action
  Add request

  Creates a new service request in Zoho FSM for a contact or company.

• Action
  Add service appointment

  Creates a service appointment for line items of an existing work order in Zoho FSM, scheduled for the given start and end time.

• Action
  Add work order

  Creates a new work order in Zoho FSM with its service line items, customer and addresses.

• Action
  Create Module Entry

  Creates a new record in any Zoho FSM module (Companies, Contacts, Assets, Requests, Work Orders and more) from the field values you supply.

• Action
  Find Module Entry

  Finds records in a Zoho FSM module (such as Contacts, Companies or Work Orders) whose chosen field matches a search value.

• Action
  Get Related Records

  Returns the records related to a Zoho FSM record, such as the notes, work orders or service appointments linked to a contact.

• Action
  Update Module Entry

  Updates an existing record in a Zoho FSM module, such as a company, contact, asset, request or work order, with the field values you supply.

• Action
  Update work order

  Updates an existing work order in Zoho FSM, such as its summary, contact, company, addresses or service line items.

• Action
  Delete contact

  Permanently deletes a contact from Ringover.

• Action
  Get call

  Returns a terminated Ringover call by its ID, including every log entry it produced (transfers, IVR routing) with its user, contact, tags, recording, summary and transcription.

• Action
  Get call summary

  Returns the AI-generated Empower summary and recap for a call, including topics, follow-up actions, outcome and customer sentiment.

• Action
  Get contact

  Returns a Ringover contact with its names, company, emails and phone numbers.

• Action
  Get transcription

  Returns the transcription of a Ringover call, including each speaker's text, the call's user and contact, and the transcription status.

• Action
  Get user

  Returns a Ringover user's profile, including name, email, assigned phone numbers and licence plan.

• Action
  List calls

  Returns terminated calls for your team over a date range of up to 15 days, most recent first, optionally filtered by call type.

• Action
  List contacts

  Returns the contacts in your Ringover address book (yours and those shared with you), optionally filtered by a search keyword.

• Action
  List conversations

  Returns the SMS and chat conversations in your Ringover account, optionally filtered by conversation type.

• Action
  List messages

  Returns the messages in a Ringover SMS or chat conversation, up to 1000 of the most recent.

• Action
  List users

  Returns the users on your Ringover team, including their profile details, phone numbers and licence plan. An API key without monitoring enabled returns only its own user.

• Action
  Send SMS

  Sends an SMS from one of your Ringover numbers to a phone number, immediately or at a scheduled time. Returns the ids of the message and its conversation.

• Action
  Start callback

  Starts a callback: your Ringover user's device rings first, and once they answer, Ringover dials the recipient's number.

• Action
  Update contact

  Updates an existing Ringover contact's first name, last name, company and sharing status, and optionally replaces its phone numbers.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.