--- title: "Connect Zendesk to Scrappa - APIANT.ai" description: "When \"New Messaging Conversation\" fires in Zendesk, your agent runs \"Scrape web page\" in Scrappa." canonical: "https://apiant.ai/connect/zendesk-to-scrappa" --- # Connect Zendesk to Scrappa When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Scrape web page** in [Scrappa](https://apiant.ai/connections/scrappa). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions Scrappa **29** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and Scrappa to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in Scrappa - When **New Messaging Conversation** in Zendesk then **Scrape web page** in Scrappa - When **New Ticket** in Zendesk then **Find Reddit posts** in Scrappa Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and Scrappa ## Triggers and actions 3 triggers · 47 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Check domain availability** Checks whether a domain name is registered or available using a registry (RDAP) lookup. - Action **Find Reddit posts** Returns Reddit posts that match the specified search query, optionally restricted to a subreddit. - Action **Find Trustpilot companies** Search Trustpilot for company/business listings matching a query. - Action **Get domain SEO overview (Semrush)** Get Semrush SEO/traffic overview for a domain. - Action **Get Google Maps business details** Fetches the full Google Maps business profile for one place: name, address, phone, website, rating, review counts, opening hours, photos and more. - Action **Get Instagram user** Get an Instagram user's profile data by username. - Action **Get LinkedIn company** Scrapes a public LinkedIn company page and returns its about text, website, industry, size, headquarters, followers, specialties, locations, employees, recent posts, similar pages and funding. - Action **Get LinkedIn profile** Scrape a public LinkedIn profile by URL or member id, including experience, education, articles, skills and more. - Action **Get Reddit post** Get a Reddit post and its metadata by post URL/id. - Action **Get TikTok video** Get metadata for a TikTok video by URL/id. - Action **Get Trustpilot company details** Get ratings, categories, and reputation details for a Trustpilot company. - Action **Get website traffic (SimilarWeb)** Returns SimilarWeb traffic analytics for a domain: global and country rank, engagement metrics, traffic sources, top countries, estimated monthly visits and top keywords. - Action **Get YouTube transcript** Get the transcript/captions for a YouTube video. - Action **Get YouTube video** Gets the details of a YouTube video, including its title, description, view and like counts, channel, chapters and keywords. - Action **List Instagram user posts** Lists the recent posts of a public Instagram account, with captions, hashtags, like and comment counts, media and location. - Action **List Trustpilot company reviews** Get customer reviews for a Trustpilot company. - Action **Scrape web page** Fetch any web page and extract structured data (title, meta, links, emails, phone numbers, images, body text) or clean markdown. - Action **Search Google** Run a Google web search and return organic results, ads, and related questions. - Action **Search Google Images** Search Google Images for a query and return the matching images. - Action **Search Google Jobs** Search Google Jobs listings by query and location. - Action **Search Google Maps places** Searches Google Maps for places matching a query and returns the matching businesses. - Action **Search Google News** Search Google News and return article results. - Action **Search Google Shopping** Search Google Shopping for product listings and pricing. - Action **Search Indeed jobs** Search Indeed job listings by query and location. - Action **Search LinkedIn** Search LinkedIn for people/company/job results matching a query. - Action **Search LinkedIn jobs** Searches LinkedIn job listing pages for the keywords you give and returns the matching job postings. - Action **Search TikTok users** Search TikTok for user accounts matching a query. - Action **Search YouTube** Searches YouTube and returns the matching videos, channels, playlists or movies for a search query. - Action **Translate text** Translates text from one language to another using Google Translate. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **Scrappa** Structured web-scraping API with 80+ JSON data endpoints for sites like Google, Amazon, LinkedIn, and YouTube.](https://apiant.ai/connections/scrappa) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) - [ **Zendesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/zendesk-to-elevenlabs) ## More into Scrappa - [ **HubSpot to Scrappa** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-scrappa) - [ **Salesforce to Scrappa** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-scrappa) - [ **Slack to Scrappa** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-scrappa) - [ **Google Sheets to Scrappa** Google Sheets](https://apiant.ai/connect/google-sheets-to-scrappa) - [ **Gmail to Scrappa** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-scrappa) - [ **Google Calendar to Scrappa** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-scrappa) Questions ## Zendesk and Scrappa, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Scrappa when something happens in Zendesk? Any of Scrappa's 29 actions, including Check domain availability, Find Reddit posts, Find Trustpilot companies and Get domain SEO overview (Semrush). Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Scrappa to Zendesk? Scrappa has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Scrappa's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or Scrappa? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk and Scrappa without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.