# Connect Zendesk to PractiTest When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Add Issue** in [PractiTest](https://apiant.ai/connections/practitest). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions PractiTest **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and PractiTest to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in PractiTest - When **New Messaging Conversation** in Zendesk then **Add Issue** in PractiTest - When **New Ticket** in Zendesk then **Update Issue** in PractiTest Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and PractiTest ## Triggers and actions 3 triggers · 40 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Add Instance** Adds a test to a test set in a PractiTest project as a new instance. - Action **Add Issue** Creates an issue in a PractiTest project. - Action **Add Test** Create a new test case in a project. - Action **Create a Run** Uploads a new run result for a test instance in a PractiTest project — typically automated test results from CI, or a manual run with step results. - Action **Create Requirement** Creates a new requirement. - Action **Delete Issue** Deletes a specific issue from a PractiTest project. - Action **Delete Requirement** Deletes a specific requirement from a PractiTest project. - Action **Delete Test** Deletes a specific test from a PractiTest project. - Action **Get Issue** Retrieves a single issue from a PractiTest project, including its attributes and custom field values. - Action **Get Requirement** Retrieves a single requirement from a PractiTest project by its system id. - Action **Get Run** Retrieve a single test run by id. - Action **Get Test** Retrieve a single test by id. - Action **List Instances** Lists the test instances in a PractiTest project, optionally filtered by test set, test, name or display id. - Action **List Issues** Lists the issues in a PractiTest project, optionally narrowed by filter, display ids, title or PTQL query. - Action **List Projects** Lists the projects in the PractiTest account. With a personal API token, only the projects that user can access are returned. - Action **List Requirements** Returns all requirements in a PractiTest project, optionally narrowed by filter, display ids, name or PTQL query. - Action **List Runs** List all test runs in a project. - Action **List Tests** List all tests in a project. - Action **List Users** Lists the users in the PractiTest account, optionally filtered by email address or to active users only. - Action **Update Issue** Updates an existing issue in a PractiTest project. Only the fields you fill in are changed. - Action **Update Requirement** Update a requirement's fields. - Action **Update Test** Updates a specific test in a PractiTest project. Only the fields you fill in are changed. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **PractiTest** PractiTest QA and test management solution helps users to manage the development and testing process, with...](https://apiant.ai/connections/practitest) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to GoHighLevel** All-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...](https://apiant.ai/connect/zendesk-to-gohighlevel) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) ## More into PractiTest - [ **HubSpot to PractiTest** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-practitest) - [ **Salesforce to PractiTest** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-practitest) - [ **Slack to PractiTest** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-practitest) - [ **Google Sheets to PractiTest** Google Sheets](https://apiant.ai/connect/google-sheets-to-practitest) - [ **Gmail to PractiTest** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-practitest) - [ **Google Calendar to PractiTest** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-practitest) Questions ## Zendesk and PractiTest, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PractiTest when something happens in Zendesk? Any of PractiTest's 22 actions, including Create a Run, Create Requirement, Update Issue and Update Requirement. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PractiTest to Zendesk? PractiTest has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads PractiTest's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or PractiTest? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.