--- title: "Connect Zendesk to Powerlink - APIANT.ai" description: "When \"New Messaging Conversation\" fires in Zendesk, your agent runs \"Add Contact\" in Powerlink." canonical: "https://apiant.ai/connect/zendesk-to-powerlink" --- # Connect Zendesk to Powerlink When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Add Contact** in [Powerlink](https://apiant.ai/connections/powerlink). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions Powerlink **29** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and Powerlink to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in Powerlink - When **New Messaging Conversation** in Zendesk then **Add Contact** in Powerlink - When **New Ticket** in Zendesk then **Add Ticket** in Powerlink Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and Powerlink ## Triggers and actions 3 triggers · 47 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Add Account** Creates a new account record in Fireberry (formerly Powerlink). - Action **Add Contact** Create a new Contact record. - Action **Add Meeting** Create a new meeting (activity) record in Fireberry. - Action **Add Opportunity** Creates a new opportunity in Powerlink (Fireberry) linked to an account. - Action **Add Task** Create a new Task record. - Action **Add Ticket** Create a new support ticket record. - Action **Delete Account** Deletes an account in Fireberry (Powerlink) by its ID. - Action **Delete Contact** Delete a Contact record by id. - Action **Delete Meeting** Deletes a meeting record in Powerlink (Fireberry). - Action **Delete Opportunity** Delete an Opportunity record by id. - Action **Delete Task** Delete a Task record by id. - Action **Delete Ticket** Delete a support ticket by id. - Action **Get Account** Retrieve a single Account record by id. - Action **Get Contact** Retrieves a single Powerlink (Fireberry) contact by its ID, with all of its fields and values. - Action **Get Meeting** Retrieve a single meeting record by id. - Action **Get Opportunity** Retrieves a single opportunity by its ID, including all of its fields and values. - Action **Get Task** Retrieve a single Task record by id. - Action **Get Ticket** Retrieve a single support ticket by id. - Action **List Accounts** Returns the accounts in your Fireberry (Powerlink) account, with all of their fields and values including custom fields. - Action **List Contacts** Retrieve a list of Contact records. - Action **List Meetings** Lists meetings in your Fireberry account, with all of their fields and values. - Action **List Tasks** Lists tasks in your Fireberry (Powerlink) account, returning up to 50 tasks with all their fields. - Action **List Tickets** Lists tickets (cases) in your Fireberry account, returning the first page of up to 50 records with all their fields. - Action **Update Account** Update fields on an existing Account record by id. - Action **Update Contact** Update fields on an existing Contact record by id. - Action **Update Meeting** Update fields on an existing meeting record. - Action **Update Opportunity** Update fields on an existing Opportunity record by id. - Action **Update Task** Update fields on an existing Task record by id. - Action **Update Ticket** Update fields on an existing support ticket. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **Powerlink** Cloud-based CRM platform (formerly Powerlink) for managing customer data, sales, and business workflows.](https://apiant.ai/connections/powerlink) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) - [ **Zendesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/zendesk-to-elevenlabs) ## More into Powerlink - [ **OnceHub to Powerlink** Capture, qualify, and engage with inbound leads using ScheduleOnce, ChatOnce, FormOnce and SubmitOnce.](https://apiant.ai/connect/oncehub-to-powerlink) - [ **HubSpot to Powerlink** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-powerlink) - [ **Salesforce to Powerlink** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-powerlink) - [ **Slack to Powerlink** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-powerlink) - [ **Google Sheets to Powerlink** Google Sheets](https://apiant.ai/connect/google-sheets-to-powerlink) - [ **Gmail to Powerlink** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-powerlink) Questions ## Zendesk and Powerlink, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Powerlink when something happens in Zendesk? Any of Powerlink's 29 actions, including Update Account, Update Contact, Update Meeting and Update Opportunity. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Powerlink to Zendesk? Powerlink has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Powerlink's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or Powerlink? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk and Powerlink without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.