# Connect Zendesk to Linear When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Add Label to Issue** in [Linear](https://apiant.ai/connections/linear). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions Linear **16** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and Linear to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in Linear - When **New Messaging Conversation** in Zendesk then **Add Label to Issue** in Linear - When **New Ticket** in Zendesk then **Create Issue** in Linear Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and Linear ## Triggers and actions 3 triggers · 34 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Add Initiative Update** Posts a status update on a Linear initiative, with an optional health rating. - Action **Add Label to Issue** Adds an existing label to an existing Linear issue. - Action **Add Project Update** Posts a status update on a Linear project, with an optional health rating. - Action **Create Comment** Creates a new comment in Linear on an issue, project, initiative, project update, initiative update, document or post, optionally as a reply to another comment. - Action **Create Issue** Creates a new issue in a Linear team. - Action **Create Issue Attachment** Attaches a URL (link) to a Linear issue. If the issue already has an attachment with the same URL, that attachment is updated instead. - Action **Create Project** Create a new project in Linear - Action **Find Comments on Issue** Find the comments (with their replies) on a Linear issue by its ID or identifier. - Action **Find Issue by ID** Find a Linear issue by its ID or identifier (such as ENG-15). - Action **Find Issues by Name** Returns up to 10 issues whose title contains the given text (case-insensitive), optionally limited to one team. - Action **Find Project by ID** Find a Linear project by its ID or slug ID. - Action **List Initiatives** Returns the initiatives in the Linear workspace. - Action **Remove Label From Issue** Remove a label from an existing issue in Linear. - Action **Update Initiative Update** Edits an existing Linear initiative update's text or health rating. - Action **Update Issue** Updates an existing Linear issue. Only the fields you fill in are changed. - Action **Update Project Update** Edits an existing Linear project update's text or health rating. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **Linear** Linear helps you manage software development processes.](https://apiant.ai/connections/linear) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to GoHighLevel** All-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...](https://apiant.ai/connect/zendesk-to-gohighlevel) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) ## More into Linear - [ **HubSpot to Linear** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-linear) - [ **Salesforce to Linear** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-linear) - [ **Slack to Linear** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-linear) - [ **Google Sheets to Linear** Google Sheets](https://apiant.ai/connect/google-sheets-to-linear) - [ **Gmail to Linear** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-linear) - [ **Google Calendar to Linear** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-linear) Questions ## Zendesk and Linear, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Linear when something happens in Zendesk? Any of Linear's 16 actions, including Create Comment, Create Issue, Create Issue Attachment and Create Project. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Linear to Zendesk? Linear has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Linear's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or Linear? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.