--- title: "Connect Zendesk to Infranodus - APIANT.ai" description: "When \"New Messaging Conversation\" fires in Zendesk, your agent runs \"Compare graphs\" in Infranodus." canonical: "https://apiant.ai/connect/zendesk-to-infranodus" --- # Connect Zendesk to Infranodus When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Compare graphs** in [Infranodus](https://apiant.ai/connections/infranodus). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions Infranodus **8** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and Infranodus to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in Infranodus - When **New Messaging Conversation** in Zendesk then **Compare graphs** in Infranodus - When **New Ticket** in Zendesk then **Generate advice from graph** in Infranodus Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and Infranodus ## Triggers and actions 3 triggers · 26 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Compare graphs** Builds knowledge graphs from two or more texts and compares them, returning the merged, overlapping (intersection) or differing concepts, topics and gaps. - Action **Find statements** Searches your InfraNodus graphs for statements that contain a word or concept, and returns the matching statements. - Action **Generate advice from graph** Analyzes one of your saved InfraNodus graphs and returns AI-generated advice, such as ideas, questions or responses that bridge the content gaps between its topics. - Action **Generate advice from text** Analyzes a piece of text as a knowledge graph and returns AI-generated advice, ideas or research questions based on the content gaps between its main topics. - Action **Generate graph from Google search results** Builds a knowledge graph of the main topics, clusters and content gaps found in the Google search results for one or more search queries. - Action **Generate graph from search intent** Builds a knowledge graph of the Google searches people make around your queries, showing the main topical clusters and gaps in search intent. - Action **Generate graph from text** Builds a knowledge graph from a text, returning its topical clusters, content gaps, main concepts and network statistics. Optionally saves the graph to your InfraNodus account. - Action **List graphs** Returns the knowledge graphs in your InfraNodus account, optionally filtered by name, graph type, creation date, language or favorite status. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **Infranodus** Text analysis tool that builds knowledge graphs from documents to surface topics, gaps, and discourse...](https://apiant.ai/connections/infranodus) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) - [ **Zendesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/zendesk-to-elevenlabs) ## More into Infranodus - [ **HubSpot to Infranodus** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-infranodus) - [ **Salesforce to Infranodus** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-infranodus) - [ **Slack to Infranodus** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-infranodus) - [ **Google Sheets to Infranodus** Google Sheets](https://apiant.ai/connect/google-sheets-to-infranodus) - [ **Gmail to Infranodus** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-infranodus) - [ **Google Calendar to Infranodus** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-infranodus) Questions ## Zendesk and Infranodus, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Infranodus when something happens in Zendesk? Any of Infranodus's 8 actions, including Compare graphs, Find statements, Generate advice from graph and Generate advice from text. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Infranodus to Zendesk? Infranodus has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Infranodus's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or Infranodus? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk and Infranodus without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.