--- title: "Connect Zendesk to Direct Mail Manager - APIANT.ai" description: "When \"New Messaging Conversation\" fires in Zendesk, your agent runs \"Add address\" in Direct Mail Manager." canonical: "https://apiant.ai/connect/zendesk-to-direct-mail-manager" --- # Connect Zendesk to Direct Mail Manager When **New Messaging Conversation** fires in [Zendesk](https://apiant.ai/connections/zendesk), your agent runs **Add address** in [Direct Mail Manager](https://apiant.ai/connections/direct-mail-manager). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk **3** triggers Zendesk **18** actions Direct Mail Manager **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk and Direct Mail Manager to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk can start in Direct Mail Manager - When **New Messaging Conversation** in Zendesk then **Add address** in Direct Mail Manager - When **New Ticket** in Zendesk then **Add address to mailing list** in Direct Mail Manager Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk and Direct Mail Manager ## Triggers and actions 3 triggers · 30 actions - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. - Action **Add address** Adds a new recipient address to your Direct Mail Manager account, optionally placing it on one or more mailing lists, and returns the new address's id and verification result. - Action **Add address to mailing list** Adds an existing address to a mailing list. An address can belong to any number of mailing lists. - Action **Add mailing list** Creates a new mailing list in Direct Mail Manager and returns its ID. - Action **Delete address** Deletes an address from your Direct Mail Manager account. The deletion is a soft delete, so the address can be restored later; suppressed or locked addresses cannot be deleted. - Action **Delete mailing list** Permanently deletes a mailing list. Addresses that were on the list are kept. - Action **Get address** Returns a single address from Direct Mail Manager, including its verification status, deliverability, mailing lists, metadata and custom field values. - Action **Get mailing list** Returns a single mailing list by its ID, including its name, address count and mailable count. - Action **List addresses** Returns the addresses in your Direct Mail Manager account, optionally narrowed by name, location, verification status, creation date or a search term. - Action **List mailing lists** Returns the mailing lists in your Direct Mail Manager account, with each list's name, address counts and dates. Optionally filter by name, search text or creation date. - Action **Suppress address** Suppresses an address so no postcards are sent to it, no matter how many mailing lists it belongs to. Returns the updated address. - Action **Update address** Updates an existing address in Direct Mail Manager, including its recipient name, street address, mailing lists, metadata and custom field values. - Action **Update mailing list** Renames an existing mailing list in Direct Mail Manager and returns the updated mailing list. ## Each app on its own - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) - [ **Direct Mail Manager** Direct Mail Manager makes sending postcards, letters, and checks as easy as sending an email.](https://apiant.ai/connections/direct-mail-manager) Reviews ## What our customers say ## More from Zendesk - [ **Zendesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-to-zoom) - [ **Zendesk to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-to-linkedin) - [ **Zendesk to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-to-facebook) - [ **Zendesk to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-to-anthropic) - [ **Zendesk to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/zendesk-to-supabase) - [ **Zendesk to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/zendesk-to-elevenlabs) ## More into Direct Mail Manager - [ **HubSpot to Direct Mail Manager** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-direct-mail-manager) - [ **Salesforce to Direct Mail Manager** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-direct-mail-manager) - [ **Slack to Direct Mail Manager** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-direct-mail-manager) - [ **Google Sheets to Direct Mail Manager** Google Sheets](https://apiant.ai/connect/google-sheets-to-direct-mail-manager) - [ **Gmail to Direct Mail Manager** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-direct-mail-manager) - [ **Google Calendar to Direct Mail Manager** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-direct-mail-manager) Questions ## Zendesk and Direct Mail Manager, answered ### ### What can start an automation from Zendesk? Any of Zendesk's 3 triggers in the catalog, including New Messaging Conversation, New Ticket and New User. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Direct Mail Manager when something happens in Zendesk? Any of Direct Mail Manager's 12 actions, including Update address, Update mailing list, Add address and Add address to mailing list. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Direct Mail Manager to Zendesk? Direct Mail Manager has no triggers in the catalog today, so automations start in Zendesk. If you need the other direction, ask: your agent reads Direct Mail Manager's API documentation and adds it. ### ### Do I have to build a connector for Zendesk or Direct Mail Manager? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk and Direct Mail Manager without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.