--- title: "Connect Zendesk Messaging to Worksuite - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Update Task\" in Worksuite." canonical: "https://apiant.ai/connect/zendesk-messaging-to-worksuite" --- # Connect Zendesk Messaging to Worksuite When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Update Task** in [Worksuite](https://apiant.ai/connections/worksuite). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Worksuite **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Worksuite to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Worksuite - When **New Conversation Message** in Zendesk Messaging then **Update Task** in Worksuite - When **New Conversation Message** in Zendesk Messaging then **Create Payment** in Worksuite Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Worksuite ## Triggers and actions 1 trigger · 15 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Change Payment Status** Changes the status of an existing Worksuite payment, for example marking it approved or paid, and returns the updated payment. - Action **Create Job Opening** Creates a job opening in Worksuite and returns the new job opening, including its id, status and custom field values. - Action **Create Payment** Creates a new payment to a Worksuite partner, made up of one or more line items, and returns the created payment. - Action **Create Project** Creates a new project in Worksuite and returns the created project. - Action **Find Job Opening** Returns the job openings that match the external ID, status, creator or archived state you specify. - Action **Find Partner** Returns the partners in your Worksuite account that match the criteria you supply, such as email, name, external ID or status details. - Action **Find Payment** Returns the payments that match the external ID, partner, status or status date range you specify. - Action **Find Project** Returns the projects that match your own external ID or a custom field value. - Action **Find Task** Returns the tasks that match an external ID, a partner or a custom field value. - Action **Update Job Opening** Updates an existing job opening by its ID and returns the updated job opening. Only the fields you fill in are changed. - Action **Update Partner** Updates an existing partner in your Worksuite talent pool and returns the updated partner record. Only the fields you fill in are changed. - Action **Update Task** Updates an existing task in a Worksuite project and returns the updated task. Only the fields you fill in are changed. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Worksuite** Worksuite is one platform to hire, onboard, manage, and pay your freelancers and contractors.](https://apiant.ai/connections/worksuite) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into Worksuite - [ **HubSpot to Worksuite** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-worksuite) - [ **Salesforce to Worksuite** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-worksuite) - [ **Slack to Worksuite** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-worksuite) - [ **Google Sheets to Worksuite** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-worksuite) - [ **Gmail to Worksuite** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-worksuite) - [ **Google Calendar to Worksuite** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-worksuite) Questions ## Zendesk Messaging and Worksuite, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Worksuite when something happens in Zendesk Messaging? Any of Worksuite's 12 actions, including Create Job Opening, Create Payment, Create Project and Update Job Opening. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Worksuite to Zendesk Messaging? Worksuite has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Worksuite's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Worksuite? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Worksuite without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.