--- title: "Connect Zendesk Messaging to Workflowy - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Create Bullet\" in Workflowy." canonical: "https://apiant.ai/connect/zendesk-messaging-to-workflowy" --- # Connect Zendesk Messaging to Workflowy When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Create Bullet** in [Workflowy](https://apiant.ai/connections/workflowy). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Workflowy **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Workflowy to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Workflowy - When **New Conversation Message** in Zendesk Messaging then **Create Bullet** in Workflowy - When **New Conversation Message** in Zendesk Messaging then **Update a bullet** in Workflowy Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Workflowy ## Triggers and actions 1 trigger ยท 13 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Complete a bullet** Marks an existing Workflowy bullet as complete. Give it the bullet's ID; Workflowy checks the bullet off in place. - Action **Create Bullet** Creates a new bullet in Workflowy, optionally under a parent bullet, with its text, note, layout and position. - Action **Delete a bullet** Deletes a bullet from Workflowy by its ID, along with anything nested under it. - Action **Export all bullets** Returns the entire Workflowy outline for the account โ€” every bullet with its text, note and nested children. Workflowy allows one export per minute. - Action **Get a bullet** Returns one Workflowy bullet by its ID, including its text, note, parent, completion state and timestamps. - Action **List bullets** Lists Workflowy bullets โ€” the children of a given bullet, or the top-level bullets when no parent is given. - Action **List targets** Lists the saved target locations in Workflowy โ€” the places this connection is allowed to add bullets to. - Action **Move a bullet** Moves a Workflowy bullet under a different parent bullet, optionally at a specific position among its new siblings. - Action **Uncomplete a bullet** Un-checks a completed Workflowy bullet, putting it back to not-done. - Action **Update a bullet** Updates an existing Workflowy bullet's text, note or layout. Anything left blank is left as it is. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Workflowy** Workflowy is the place to collect your ideas, develop them, share them, and turn them into reality.](https://apiant.ai/connections/workflowy) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into Workflowy - [ **Outlook to Workflowy** Outlook is Microsoft's email and calendaring platform integrating contacts and scheduling, enabling users to...](https://apiant.ai/connect/outlook-to-workflowy) - [ **Twist to Workflowy** Twist keeps your conversations on-topic and in one place.](https://apiant.ai/connect/twist-to-workflowy) - [ **HubSpot to Workflowy** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-workflowy) - [ **Salesforce to Workflowy** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-workflowy) - [ **Slack to Workflowy** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-workflowy) - [ **Google Sheets to Workflowy** Google Sheets](https://apiant.ai/connect/google-sheets-to-workflowy) Questions ## Zendesk Messaging and Workflowy, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Workflowy when something happens in Zendesk Messaging? Any of Workflowy's 10 actions, including Create Bullet, Update a bullet, Complete a bullet and Export all bullets. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Workflowy to Zendesk Messaging? Workflowy has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Workflowy's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Workflowy? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Workflowy without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.