--- title: "Connect Zendesk Messaging to TrackingTime - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Add Customer\" in TrackingTime." canonical: "https://apiant.ai/connect/zendesk-messaging-to-trackingtime" --- # Connect Zendesk Messaging to TrackingTime When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Add Customer** in [TrackingTime](https://apiant.ai/connections/trackingtime). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions TrackingTime **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and TrackingTime to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in TrackingTime - When **New Conversation Message** in Zendesk Messaging then **Add Customer** in TrackingTime - When **New Conversation Message** in Zendesk Messaging then **Add Task** in TrackingTime Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and TrackingTime ## Triggers and actions 1 trigger · 14 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Add Customer** Creates a new customer in TrackingTime. Only workspace admins and project managers can add customers. - Action **Add Project** Creates a new project in TrackingTime. - Action **Add Service** Creates a new service in the TrackingTime workspace. Only admins and project managers can add services. - Action **Add Task** Adds a new task. - Action **Add Time Entry** Adds a new time entry. - Action **Search Projects** Finds existing projects by ID, name and more. - Action **Search Tasks** Searches TrackingTime tasks by keyword in their names and returns the matching tasks. - Action **Search Time Entries** Returns the time entries that match the chosen user, customer, project, task or company within a date range. - Action **Update Project** Updates an existing project. - Action **Update Task** Update tasks for Tracking Time - Action **Update Time Entry** Updates an existing TrackingTime time entry. The end time is always required; other fields left blank are not changed. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **TrackingTime** Time Tracking app that helps to manage projects, track working times and measure productivity.](https://apiant.ai/connections/trackingtime) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into TrackingTime - [ **Open Science Framework to TrackingTime** The Open Science Framework (OSF) is a repository and archive for research projects — study designs...](https://apiant.ai/connect/open-science-framework-to-trackingtime) - [ **Rossum to TrackingTime** Rossum is cloud-based app that uses artificial intelligence to replicate the human approach to data...](https://apiant.ai/connect/rossum-to-trackingtime) - [ **HubSpot to TrackingTime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trackingtime) - [ **Salesforce to TrackingTime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trackingtime) - [ **Slack to TrackingTime** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-trackingtime) - [ **Google Sheets to TrackingTime** Google Sheets](https://apiant.ai/connect/google-sheets-to-trackingtime) Questions ## Zendesk Messaging and TrackingTime, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in TrackingTime when something happens in Zendesk Messaging? Any of TrackingTime's 11 actions, including Update Project, Update Task, Update Time Entry and Add Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from TrackingTime to Zendesk Messaging? TrackingTime has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads TrackingTime's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or TrackingTime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and TrackingTime without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.