--- title: "Connect Zendesk Messaging to SocialCrawl - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Find items by keyword\" in SocialCrawl." canonical: "https://apiant.ai/connect/zendesk-messaging-to-socialcrawl" --- # Connect Zendesk Messaging to SocialCrawl When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Find items by keyword** in [SocialCrawl](https://apiant.ai/connections/socialcrawl). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions SocialCrawl **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and SocialCrawl to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in SocialCrawl - When **New Conversation Message** in Zendesk Messaging then **Find items by keyword** in SocialCrawl - When **New Conversation Message** in Zendesk Messaging then **Get Reddit post** in SocialCrawl Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and SocialCrawl ## Triggers and actions 1 trigger ยท 16 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Find items by keyword** Returns up to the ranked items from across social platforms (Reddit, X, YouTube, TikTok, Instagram, Hacker News, GitHub and more) that match the specified keyword. - Action **Get account balance** Returns your current SocialCrawl credit balance and the number of credit deductions in the last 24 hours. Costs no credits. - Action **Get Amazon product** Fetches an Amazon product's public listing data (price, rating, availability) by ASIN or URL. - Action **Get Facebook profile** Fetches a Facebook page or profile's public data by handle/URL. - Action **Get Instagram profile** Returns public profile information for an Instagram user, including follower and following counts, bio, profile picture and verification status. - Action **Get LinkedIn profile** Returns a LinkedIn member's public profile from its profile URL. - Action **Get Reddit post** Fetches a Reddit post by its URL, with its author, subreddit, score and comment count (comments themselves are not included). - Action **Get TikTok profile** Returns public profile information for a TikTok user by username or numeric user ID: followers, following, total likes, bio, avatar, verification and region. - Action **Get Twitter profile** Fetches an X/Twitter account's public profile by handle. - Action **Get YouTube channel** Fetches a YouTube channel's public profile by handle. - Action **List Instagram posts** Lists an Instagram account's public posts by handle. - Action **List TikTok posts** Lists a TikTok creator's public posts by handle. - Action **List YouTube videos** Lists public videos for a YouTube channel by handle. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **SocialCrawl** Social and commerce data from 50+ platforms in one JSON schema](https://apiant.ai/connections/socialcrawl) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into SocialCrawl - [ **Cincopa to SocialCrawl** Cincopa is multimedia solution allowing to handle all aspects of hosting, managing, publishing, and sharing...](https://apiant.ai/connect/cincopa-to-socialcrawl) - [ **Goaffpro to SocialCrawl** Affiliate marketing platform for ecommerce stores, managing affiliate recruiting, commissions, and referral...](https://apiant.ai/connect/goaffpro-to-socialcrawl) - [ **Vision6 to SocialCrawl** Grow your business with powerful email and SMS marketing by using Vision6.](https://apiant.ai/connect/vision6-to-socialcrawl) - [ **HubSpot to SocialCrawl** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-socialcrawl) - [ **Salesforce to SocialCrawl** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-socialcrawl) - [ **Slack to SocialCrawl** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-socialcrawl) Questions ## Zendesk Messaging and SocialCrawl, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SocialCrawl when something happens in Zendesk Messaging? Any of SocialCrawl's 13 actions, including Find items by keyword, Get account balance, Get Amazon product and Get Facebook profile. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SocialCrawl to Zendesk Messaging? SocialCrawl has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads SocialCrawl's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or SocialCrawl? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and SocialCrawl without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.