--- title: "Connect Zendesk Messaging to Razorpay - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Add customer\" in Razorpay." canonical: "https://apiant.ai/connect/zendesk-messaging-to-razorpay" --- # Connect Zendesk Messaging to Razorpay When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Add customer** in [Razorpay](https://apiant.ai/connections/razorpay). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Razorpay **27** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Razorpay to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Razorpay - When **New Conversation Message** in Zendesk Messaging then **Add customer** in Razorpay - When **New Conversation Message** in Zendesk Messaging then **Add invoice** in Razorpay Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Razorpay ## Triggers and actions 1 trigger · 30 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Add customer** Creates a customer in Razorpay with a name, contact details and optional notes. - Action **Add invoice** Creates a Razorpay invoice for an existing customer or new customer details, with the line items to bill, and returns the invoice with its payment link. - Action **Add order** Creates a Razorpay order for a given amount and currency, which a customer payment can then be made against. - Action **Add plan** Creates a subscription plan in Razorpay with a billing period, interval and item price. - Action **Add refund** Creates a refund for a captured Razorpay payment, for the full amount or a partial amount. - Action **Add subscription** Creates a Razorpay subscription for a plan, optionally with add-ons, an offer and customer notification details. - Action **Capture payment** Captures an authorized payment, changing its status from authorized to captured. - Action **Get customer** Returns a Razorpay customer's details by customer ID. - Action **Get invoice** Returns the full details of a Razorpay invoice by its ID, including customer details, line items, amounts and payment status. - Action **Get order** Returns the details of a Razorpay order by its ID, including amount, amount paid, status and notes. - Action **Get payment** Returns the details of a Razorpay payment by its ID, including amount, status, method and notes. - Action **Get payment link** Returns the details of a payment link (standard or UPI), including its amount, status, customer and payments. - Action **Get plan** Returns the details of a subscription plan, including its billing period, interval and item pricing. - Action **Get refund** Returns a single refund by its ID, including amount, status, payment and notes. - Action **Get settlement** Returns the details of a single settlement, including amount, fees, tax, status and bank reference. - Action **Get subscription** Returns a Razorpay subscription by its ID, including its plan, status, billing cycle counts and notes. - Action **List customers** Returns the customers in your Razorpay account (up to 100). - Action **List invoices** Returns the invoices in your Razorpay account, optionally narrowed to one customer, payment, receipt number or subscription. - Action **List orders** Returns the orders in your Razorpay account, optionally filtered by receipt, authorization state or creation date range. - Action **List payment links** Returns the Standard and UPI Payment Links in your Razorpay account, optionally filtered by payment ID or reference ID. - Action **List payments** Returns the payments on your Razorpay account, optionally limited to a creation date range. - Action **List plans** Returns the subscription plans in your Razorpay account, optionally limited to a creation date range. - Action **List refunds** Returns the refunds on your Razorpay account, optionally limited to a creation date range. - Action **List settlements** Returns the settlements made to your bank account, optionally limited to a date range (up to 100 most recent). - Action **List subscriptions** Returns the subscriptions in your Razorpay account, optionally filtered by plan and creation date. - Action **Update customer** Updates an existing customer's name, email or phone number. - Action **Update payment** Updates the notes on a Razorpay payment and returns the updated payment. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Razorpay** Razorpay is India’s first full-stack financial solutions company.](https://apiant.ai/connections/razorpay) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into Razorpay - [ **HubSpot to Razorpay** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-razorpay) - [ **Salesforce to Razorpay** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-razorpay) - [ **Slack to Razorpay** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-razorpay) - [ **Google Sheets to Razorpay** Google Sheets](https://apiant.ai/connect/google-sheets-to-razorpay) - [ **Gmail to Razorpay** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-razorpay) - [ **Google Calendar to Razorpay** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-razorpay) Questions ## Zendesk Messaging and Razorpay, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Razorpay when something happens in Zendesk Messaging? Any of Razorpay's 27 actions, including Update customer, Update payment, Add customer and Add invoice. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Razorpay to Zendesk Messaging? Razorpay has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Razorpay's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Razorpay? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Razorpay without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.