--- title: "Connect Zendesk Messaging to Open Government, Austria - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Find datasets\" in Open Government, Austria." canonical: "https://apiant.ai/connect/zendesk-messaging-to-open-government-austria" --- # Connect Zendesk Messaging to Open Government, Austria When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Find datasets** in [Open Government, Austria](https://apiant.ai/connections/open-government-austria). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Open Government, Austria **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Open Government, Austria to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Open Government, Austria - When **New Conversation Message** in Zendesk Messaging then **Find datasets** in Open Government, Austria - When **New Conversation Message** in Zendesk Messaging then **Find resources** in Open Government, Austria Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Open Government, Austria ## Triggers and actions 1 trigger · 12 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Find datasets** Returns up to 100 datasets from the Austrian open data catalogue that match the given search words, optionally narrowed by facet, date, quality score or geographic bounding box. - Action **Find resources** Returns the published files and services (distributions) of up to 100 Austrian open data catalogue datasets that match the given search words, optionally narrowed to a single file format. - Action **Get dataset** Returns the full record of one Austrian open data catalogue dataset by its id, including all of its published files and services. - Action **Get group** Returns one data category (thematic group) of the Austrian open data catalogue by its short code, with its name in every published language. - Action **Get organization** Returns one publishing organisation of the Austrian open data catalogue by its catalogue id, including its name, homepage and how many datasets it publishes. - Action **Get resource** Returns one published file or service of an Austrian open data catalogue dataset, selected by its file id, including its download links, format and licence. - Action **List datasets** Returns the ids of every dataset in one publishing organisation's catalogue on the Austrian open data portal. - Action **List groups** Returns every data category (thematic group) datasets can belong to on the Austrian open data portal, with each name in every published language. - Action **List organizations** Returns the catalogue id of every publishing organisation (government body) on the Austrian open data portal. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Open Government, Austria** Austria Government Open Data. Public open-data portal — search dataset catalogs and retrieve published...](https://apiant.ai/connections/open-government-austria) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into Open Government, Austria - [ **HubSpot to Open Government, Austria** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-open-government-austria) - [ **Salesforce to Open Government, Austria** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-open-government-austria) - [ **Slack to Open Government, Austria** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-open-government-austria) - [ **Google Sheets to Open Government, Austria** Google Sheets](https://apiant.ai/connect/google-sheets-to-open-government-austria) - [ **Gmail to Open Government, Austria** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-open-government-austria) - [ **Google Calendar to Open Government, Austria** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-open-government-austria) Questions ## Zendesk Messaging and Open Government, Austria, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Open Government, Austria when something happens in Zendesk Messaging? Any of Open Government, Austria's 9 actions, including Find datasets, Find resources, Get dataset and Get group. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Open Government, Austria to Zendesk Messaging? Open Government, Austria has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Open Government, Austria's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Open Government, Austria? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Open Government, Austria without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.