--- title: "Connect Zendesk Messaging to Hybrid Analysis - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Scan file\" in Hybrid Analysis." canonical: "https://apiant.ai/connect/zendesk-messaging-to-hybrid-analysis" --- # Connect Zendesk Messaging to Hybrid Analysis When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Scan file** in [Hybrid Analysis](https://apiant.ai/connections/hybrid-analysis). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Hybrid Analysis **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Hybrid Analysis to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Hybrid Analysis - When **New Conversation Message** in Zendesk Messaging then **Scan file** in Hybrid Analysis - When **New Conversation Message** in Zendesk Messaging then **Submit file for analysis** in Hybrid Analysis Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Hybrid Analysis ## Triggers and actions 1 trigger · 13 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Find reports by hash** Returns the SHA256 hashes and all sandbox detonation reports associated with the specified file hash (MD5, SHA1, SHA256 or SHA512). - Action **Get overview for hash** Returns the Hybrid Analysis overview (verdict, threat score, file names, scanner results, related reports) for a file's SHA256 hash. - Action **Get quick scan result** Retrieves the current result of a quick scan. Some scanners take time to finish; when finished is false, run this again later to get the final results. - Action **Get report state** Returns the processing state of a sandbox report submission. - Action **Get report summary** Returns the summary of a sandbox report (a submission's analysis), including verdict, threat score, hashes, signatures, MITRE ATT&CK mappings and extracted files. - Action **Get submission quota** Returns the submission quota and current usage for the connected API key, for both sandbox detonations and quick scans. - Action **Scan file** Submit a file to Hybrid Analysis for a quick scan by the selected scanners. Returns the quick scan id, the file's SHA256 and the scanner results so far; if finished is false, some scanners are still working. - Action **Search reports** Search Hybrid Analysis sandbox reports by any combination of filename, file type, verdict, tag, AV family, host, domain, date range and other attributes. - Action **Submit file for analysis** Submits a file to the Hybrid Analysis (Falcon Sandbox) for detonation in the chosen environment and returns the job id, submission id and SHA256. - Action **Submit URL for analysis** Submits a website URL, or the URL of a file, to the Hybrid Analysis sandbox for analysis and returns the job and submission identifiers. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Hybrid Analysis** Malware analysis sandbox that detonates submitted files and URLs to surface behavioral indicators, IOCs, and...](https://apiant.ai/connections/hybrid-analysis) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Microsoft Learn Catalog** Catalog API for Microsoft Learn training content, listing learning paths, modules, and certification exams.](https://apiant.ai/connect/zendesk-messaging-to-microsoft-learn-catalog) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) ## More into Hybrid Analysis - [ **HubSpot to Hybrid Analysis** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-hybrid-analysis) - [ **Salesforce to Hybrid Analysis** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-hybrid-analysis) - [ **Slack to Hybrid Analysis** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-hybrid-analysis) - [ **Google Sheets to Hybrid Analysis** Google Sheets](https://apiant.ai/connect/google-sheets-to-hybrid-analysis) - [ **Gmail to Hybrid Analysis** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-hybrid-analysis) - [ **Google Calendar to Hybrid Analysis** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-hybrid-analysis) Questions ## Zendesk Messaging and Hybrid Analysis, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Hybrid Analysis when something happens in Zendesk Messaging? Any of Hybrid Analysis's 10 actions, including Find reports by hash, Get overview for hash, Get quick scan result and Get report state. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Hybrid Analysis to Zendesk Messaging? Hybrid Analysis has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Hybrid Analysis's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Hybrid Analysis? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Hybrid Analysis without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.