--- title: "Connect Zendesk Messaging to Hacknplan - APIANT.ai" description: "When \"New Conversation Message\" fires in Zendesk Messaging, your agent runs \"Add project\" in Hacknplan." canonical: "https://apiant.ai/connect/zendesk-messaging-to-hacknplan" --- # Connect Zendesk Messaging to Hacknplan When **New Conversation Message** fires in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), your agent runs **Add project** in [Hacknplan](https://apiant.ai/connections/hacknplan). Describe the whole flow and it is built, tested on every scenario and kept running. Zendesk Messaging **1** trigger Zendesk Messaging **3** actions Hacknplan **21** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Zendesk Messaging and Hacknplan to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Zendesk Messaging can start in Hacknplan - When **New Conversation Message** in Zendesk Messaging then **Add project** in Hacknplan - When **New Conversation Message** in Zendesk Messaging then **Add user to work item** in Hacknplan Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Zendesk Messaging and Hacknplan ## Triggers and actions 1 trigger · 24 actions - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. - Action **Add board** Creates a new board (sprint) in a HacknPlan project. - Action **Add design element** Creates a new design element in a HacknPlan project's game design model. - Action **Add project** Creates a new HacknPlan project. - Action **Add user to work item** Assigns a project member to a HacknPlan work item. - Action **Add work item** Creates a new work item (task or user story) in a HacknPlan project. - Action **Add work item comment** Adds a comment to a work item in a HacknPlan project and returns the created comment. - Action **Add work item subtask** Creates a new subtask on a HacknPlan work item and returns the work item's subtasks. - Action **Add work log** Logs time worked on a HacknPlan work item, with an optional comment. - Action **Delete work item** Deletes a work item from a HacknPlan project. - Action **Find work items by criteria** Returns the work items in a Hacknplan project that match the given search text and filters such as board, milestone, stage or assignee. - Action **Get design element** Returns a single design element from a HacknPlan project's game design model, optionally with its full child hierarchy. - Action **Get project** Returns a HacknPlan project, including its name, description, owner, workspace and enabled modules. - Action **Get work item** Returns a single work item from a HacknPlan project, including its category, stage, board, assigned users and tags. - Action **List boards** Returns the boards (sprints) in a HacknPlan project, optionally including closed ones. - Action **List categories** Returns the work item categories defined in a HacknPlan project. - Action **List projects** Returns all the HacknPlan projects the connected user is a member of. - Action **List project users** Returns the users who are members of a HacknPlan project, with their role and permissions. - Action **List stages** Returns the stages (workflow columns) defined in a HacknPlan project. - Action **List work item comments** Returns the comments posted on a HacknPlan work item, with each comment's author, text and dates. - Action **List work item subtasks** Returns the subtasks of a HacknPlan work item, with each subtask's title, completion state and position. - Action **Update work item** Updates an existing work item in a HacknPlan project. Only the fields you fill in are changed. ## Each app on its own - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) - [ **Hacknplan** Project management platform for game development teams, with kanban boards, sprints, and design docs.](https://apiant.ai/connections/hacknplan) Reviews ## What our customers say ## More from Zendesk Messaging - [ **Zendesk Messaging to Base64 Encoder/Decoder** Easily convert any file type to a Base64 encoded string and vice versa using our free online converter.](https://apiant.ai/connect/zendesk-messaging-to-base64-encoder-decoder) - [ **Zendesk Messaging to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/zendesk-messaging-to-zoom) - [ **Zendesk Messaging to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/zendesk-messaging-to-linkedin) - [ **Zendesk Messaging to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/zendesk-messaging-to-facebook) - [ **Zendesk Messaging to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/zendesk-messaging-to-anthropic) - [ **Zendesk Messaging to GoHighLevel** All-in-one sales and marketing platform agencies white-label and resell to their clients — contacts...](https://apiant.ai/connect/zendesk-messaging-to-gohighlevel) ## More into Hacknplan - [ **HubSpot to Hacknplan** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-hacknplan) - [ **Salesforce to Hacknplan** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-hacknplan) - [ **Slack to Hacknplan** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-hacknplan) - [ **Google Sheets to Hacknplan** Google Sheets](https://apiant.ai/connect/google-sheets-to-hacknplan) - [ **Gmail to Hacknplan** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-hacknplan) - [ **Google Calendar to Hacknplan** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-hacknplan) Questions ## Zendesk Messaging and Hacknplan, answered ### ### What can start an automation from Zendesk Messaging? Any of Zendesk Messaging's 1 trigger in the catalog, including New Conversation Message. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Hacknplan when something happens in Zendesk Messaging? Any of Hacknplan's 21 actions, including Update work item, Add board, Add design element and Add project. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Hacknplan to Zendesk Messaging? Hacknplan has no triggers in the catalog today, so automations start in Zendesk Messaging. If you need the other direction, ask: your agent reads Hacknplan's API documentation and adds it. ### ### Do I have to build a connector for Zendesk Messaging or Hacknplan? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Zendesk Messaging and Hacknplan without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.