--- title: "Connect YouTube and Zendesk - APIANT.ai" description: "When \"New Item in YouTube Playlist\" fires in YouTube, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/youtube-2-to-zendesk" --- # Connect YouTube and Zendesk When **New Item in YouTube Playlist** fires in [YouTube](https://apiant.ai/connections/youtube-2), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Subscribe Channel** in YouTube. Describe the whole flow and it is built, tested on every scenario and kept running. YouTube **5** triggers YouTube **18** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want YouTube and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What YouTube and Zendesk can do together ### From YouTube to Zendesk - When **New Item in YouTube Playlist** in YouTube then **Add Comment to Ticket** in Zendesk - When **New Playlist in YouTube Channel** in YouTube then **Create Ticket** in Zendesk ### From Zendesk to YouTube - When **New Messaging Conversation** in Zendesk then **Subscribe Channel** in YouTube - When **New Ticket** in Zendesk then **Get Channel Activities** in YouTube Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with YouTube and Zendesk ## Triggers and actions 8 triggers · 36 actions - Trigger **New Item in YouTube Playlist** Triggers when a video is added to a playlist. - Trigger **New Playlist in YouTube Channel** Triggers when a new playlist is created on a channel. - Trigger **New Video** Triggers when a new video is published on a channel. - Trigger **New YouTube Activity** Triggers when a channel has a new activity, such as an upload, like or playlist addition. - Trigger **New YouTube Channel Subscription** Triggers when the connected account subscribes to a new channel. - Action **Delete Video** Deletes a video from the connected YouTube channel. - Action **Get Channel Activities** Returns recent activities (uploads, likes, playlist additions) for a channel. - Action **Get Channel Analytics Report** Returns YouTube Analytics metrics (views, watch time, subscribers) for the connected channel over a date range. - Action **Get Channel Id By Handle** Returns the channel ID for a YouTube @handle. - Action **Get Channel Statistics** Returns subscriber, view and video counts for a channel. - Action **Get Video Analytics Report** Returns YouTube Analytics metrics for one video over a date range. - Action **Get Video Fields** Returns selected details of a video. - Action **List Caption Track** Returns the caption tracks available on a video. - Action **List Channel Videos** Returns the videos uploaded to a channel. - Action **List User Playlists** Returns the playlists of the connected channel. - Action **List User Subscriptions** Returns the channels the connected account subscribes to. - Action **Load Captions** Downloads the text of a caption track. - Action **Search You Tube** Searches YouTube for videos, channels or playlists matching a query. - Action **Subscribe Channel** Subscribes the connected account to a channel. - Action **Update Thumbnail** Sets a custom thumbnail image on a video. - Action **Update Video** Updates a video's title, description, tags, category or privacy. - Action **Upload Video** Uploads a video file to the connected channel. - Action **Video Details** Returns the full details of a video. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **YouTube** YouTube is Google's video platform. Upload and manage videos, playlists, captions and subscriptions, and...](https://apiant.ai/connections/youtube-2) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from YouTube - [ **YouTube to Makeup** Makeup API is a free catalog of cosmetic products drawn from a range of consumer beauty brands.](https://apiant.ai/connect/youtube-2-to-makeup) - [ **YouTube to Resemble** Resemble is a platform for creating realistic AI voices and audio content with powerful customization tools.](https://apiant.ai/connect/youtube-2-to-resemble) - [ **YouTube to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/youtube-2-to-zoom) - [ **YouTube to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/youtube-2-to-linkedin) - [ **YouTube to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/youtube-2-to-facebook) - [ **YouTube to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/youtube-2-to-anthropic) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## YouTube and Zendesk, answered ### ### What can start an automation from YouTube? Any of YouTube's 5 triggers in the catalog, including New Item in YouTube Playlist, New Playlist in YouTube Channel, New Video and New YouTube Activity. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in YouTube? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to YouTube? Yes. When something happens in Zendesk, your agent can act in YouTube too. This page covers both directions: Zendesk's triggers and YouTube's actions are listed here as well. ### ### Do I have to build a connector for YouTube or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use YouTube and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.