--- title: "Connect Wrike and Zendesk - APIANT.ai" description: "When \"New Comment\" fires in Wrike, your agent runs \"Add Comment to Ticket\" in Zendesk, or \"New Messaging Conversation\" in Zendesk to \"Create Task\" in Wrike." canonical: "https://apiant.ai/connect/wrike-to-zendesk" --- # Connect Wrike and Zendesk When **New Comment** fires in [Wrike](https://apiant.ai/connections/wrike), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Create Task** in Wrike. Describe the whole flow and it is built, tested on every scenario and kept running. Wrike **3** triggers Wrike **25** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Wrike and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Wrike and Zendesk can do together ### From Wrike to Zendesk - When **New Comment** in Wrike then **Add Comment to Ticket** in Zendesk - When **New Folder** in Wrike then **Create Ticket** in Zendesk ### From Zendesk to Wrike - When **New Messaging Conversation** in Zendesk then **Create Task** in Wrike - When **New Ticket** in Zendesk then **Update Contact** in Wrike Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Wrike and Zendesk ## Triggers and actions 6 triggers · 43 actions - Trigger **New Comment** Trigger when a comment is created. - Trigger **New Folder** Triggered when a new folder or project is created. Polling. - Trigger **New Task** Triggered when a new task is created. Polling. - Action **Add attachment** Uploads a file as a new attachment on a Wrike task. - Action **Add dependency** Create a dependency between tasks. - Action **Add space** Create a space. - Action **Create Comment** Adds a comment to a task. - Action **Create Folder** Creates a new folder or project under a parent folder. - Action **Create Task** Creates a new task in a folder. - Action **Delete Comment** Delete a comment. - Action **Delete Folder** Deletes a folder or project by ID. - Action **Delete Task** Deletes a task by ID. - Action **Get Contact** Get a contact by id. - Action **Get Current User** Retrieves the authenticated account user info. - Action **Get Folder** Retrieves a single folder or project by ID. - Action **Get Task** Retrieves a single task by ID. - Action **List Attachments** List attachments of a task or folder. - Action **List Comments** Lists comments on a task. - Action **List Contacts** Lists all contacts (users) in the account. - Action **List Custom Fields** List custom fields. - Action **List Dependencies** Returns the dependencies (predecessor/successor links, relation type, lag time) of a task. - Action **List Folders** Lists all folders and projects in the account. - Action **List Spaces** List spaces. - Action **List Tasks** Lists tasks in the account, optionally filtered. - Action **Update Comment** Update a comment. - Action **Update Contact** Update a contact. - Action **Update Folder** Update a folder or project. - Action **Update Task** Updates an existing task. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Wrike** Wrike is a flexible project management and collaboration platform that enables you to organize your...](https://apiant.ai/connections/wrike) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Wrike - [ **Wrike to Eventbrite** Eventbrite is an event management and ticketing platform.](https://apiant.ai/connect/wrike-to-eventbrite) - [ **Wrike to Insightly** Insightly CRM — manage contacts, leads, organisations, opportunities, projects, tasks, events and notes.](https://apiant.ai/connect/wrike-to-insightly) - [ **Wrike to Wufoo** Wufoo is an easy way to build and manage online HTML forms and collect entries.](https://apiant.ai/connect/wrike-to-wufoo) - [ **Wrike to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/wrike-to-zoom) - [ **Wrike to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/wrike-to-linkedin) - [ **Wrike to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/wrike-to-facebook) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Wrike and Zendesk, answered ### ### What can start an automation from Wrike? Any of Wrike's 3 triggers in the catalog, including New Comment, New Folder and New Task. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Wrike? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Wrike? Yes. When something happens in Zendesk, your agent can act in Wrike too. This page covers both directions: Zendesk's triggers and Wrike's actions are listed here as well. ### ### Do I have to build a connector for Wrike or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Wrike and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.