--- title: "Connect WorkRamp to Tidio - APIANT.ai" description: "When \"Assignment Completed: Challenge\" fires in WorkRamp, your agent runs \"Add contact\" in Tidio." canonical: "https://apiant.ai/connect/workramp-to-tidio" --- # Connect WorkRamp to Tidio When **Assignment Completed: Challenge** fires in [WorkRamp](https://apiant.ai/connections/workramp), your agent runs **Add contact** in [Tidio](https://apiant.ai/connections/tidio). Describe the whole flow and it is built, tested on every scenario and kept running. WorkRamp **9** triggers WorkRamp **11** actions Tidio **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want WorkRamp and Tidio to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What WorkRamp can start in Tidio - When **Assignment Completed: Challenge** in WorkRamp then **Add contact** in Tidio - When **Assignment Completed: Path** in WorkRamp then **Add ticket** in Tidio Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with WorkRamp and Tidio ## Triggers and actions 9 triggers · 26 actions - Trigger **Assignment Completed: Challenge** Triggers when a user completes the selected challenge, returning the user, completion date, grade and pass status. - Trigger **Assignment Completed: Path** Triggers when a user completes an assignment for the selected path. - Trigger **Assignment Completed: Scorm** Triggers when a user completes an assignment for the chosen SCORM course. - Trigger **Assignment Created: Challenge** Triggers when a user is newly assigned to the selected challenge. - Trigger **Assignment Created: Path** Triggers when a user is assigned to the selected WorkRamp path. - Trigger **Assignment Created: Scorm** Triggers when a user is assigned the selected SCORM course. - Trigger **Training Complete** Triggers when a contact completes a training in your Customer Learning Cloud academy. - Trigger **User Created** Triggers when a new user is created in your WorkRamp enterprise. - Trigger **User Deleted** Triggers when a user in your WorkRamp enterprise is deleted. - Action **Add group** Creates a new group in WorkRamp, optionally with initial member users. - Action **Delete contact** Deactivates (soft-deletes) a contact in a WorkRamp Customer Learning Cloud academy. - Action **Delete user** Deletes an existing user from your WorkRamp enterprise. - Action **Find User** Returns the WorkRamp users that match an email address, a name or a custom attribute value. - Action **Get contact** Returns a single contact from a WorkRamp Customer Learning Cloud academy, including name and email. - Action **List certifications** Returns all certifications (badges) set up in your WorkRamp account. - Action **List events** Returns the events in a WorkRamp academy, including each event's title, description, publication status and session counts. - Action **List groups** Returns all groups in the WorkRamp enterprise, with each group's name and created and updated times. - Action **List guides** Returns all guides in your WorkRamp account, including each guide's title, task count, test question count and tags. - Action **List paths** Returns the learning paths in your WorkRamp enterprise, including each path's name, description, content counts and tags. - Action **List users** Returns the users in your WorkRamp enterprise, optionally filtered by email, name or a custom attribute. - Action **Add contact** Creates a new contact in Tidio. Always adds a new contact, even when the email or external ID matches an existing one. - Action **Add ticket** Creates a new ticket in Tidio on behalf of a contact, identified by their email address, with a subject and first message. - Action **Delete contact** Permanently deletes a Tidio contact. A deleted contact cannot be recovered. - Action **Delete ticket** Permanently deletes a Tidio ticket by its ID. - Action **Get contact** Returns a single Tidio contact by its ID, including name, email, phone, location, consent status and the contact's custom properties. - Action **Get ticket** Returns a single Tidio ticket with its details and full message history. - Action **List contact messages** Returns the full conversation for a contact: every message from the contact, chat operators and chatbots, plus a link to view the conversation in Tidio. - Action **List contacts** Returns the contacts in your Tidio project with all their properties, optionally filtered by email address. - Action **List departments** Returns all departments (teams of operators) in your Tidio project, with each department's ID and name. - Action **List operators** Returns every operator (chat agent) in your Tidio project, with their name, email, role and active status. - Action **List tickets** Returns all tickets in your Tidio project with their subject, status, priority, contact and assignment, without messages. - Action **Reply to ticket** Adds a reply message to an existing Tidio ticket, written either by an operator or by the ticket's contact, as a public reply or an internal note. - Action **Send message on behalf of contact** Sends a message into a contact's Tidio conversation as if the contact had written it, routing it to the assigned operator and any matching bot rules. - Action **Update contact** Updates an existing Tidio contact's name, email, phone, newsletter consent, external ID and custom contact properties. Only the values you fill in are changed. - Action **Update ticket** Updates an existing Tidio ticket's status, priority, assignment, tags or custom field values. Fields left blank are not changed. ## Each app on its own - [ **WorkRamp** WorkRamp is the All-in-One Platform that powers learning as a growth engine for the modern enterprise.](https://apiant.ai/connections/workramp) - [ **Tidio** Tidio uniquely merges live chat, Bots, and Marketing Automation in one place to let you easily communicate...](https://apiant.ai/connections/tidio) Reviews ## What our customers say ## More from WorkRamp - [ **WorkRamp to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/workramp-to-zoom) - [ **WorkRamp to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/workramp-to-linkedin) - [ **WorkRamp to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/workramp-to-facebook) - [ **WorkRamp to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/workramp-to-anthropic) - [ **WorkRamp to Supabase** Supabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and...](https://apiant.ai/connect/workramp-to-supabase) - [ **WorkRamp to ElevenLabs** ElevenLabs is an AI audio research and deployment company.](https://apiant.ai/connect/workramp-to-elevenlabs) ## More into Tidio - [ **HubSpot to Tidio** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-tidio) - [ **Salesforce to Tidio** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-tidio) - [ **Slack to Tidio** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-tidio) - [ **Google Sheets to Tidio** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-tidio) - [ **Gmail to Tidio** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-tidio) - [ **Google Calendar to Tidio** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-tidio) Questions ## WorkRamp and Tidio, answered ### ### What can start an automation from WorkRamp? Any of WorkRamp's 9 triggers in the catalog, including Assignment Completed: Challenge, Assignment Completed: Path, Assignment Completed: Scorm and Assignment Created: Challenge. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Tidio when something happens in WorkRamp? Any of Tidio's 15 actions, including Send message on behalf of contact, Update contact, Update ticket and Add contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Tidio to WorkRamp? Tidio has no triggers in the catalog today, so automations start in WorkRamp. If you need the other direction, ask: your agent reads Tidio's API documentation and adds it. ### ### Do I have to build a connector for WorkRamp or Tidio? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use WorkRamp and Tidio without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.