--- title: "Connect Ventrata and Zendesk Messaging - APIANT.ai" description: "When \"Updated Booking\" fires in Ventrata, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/ventrata-to-zendesk-messaging" --- # Connect Ventrata and Zendesk Messaging When **Updated Booking** fires in [Ventrata](https://apiant.ai/connections/ventrata), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Add booking** in Ventrata. Describe the whole flow and it is built, tested on every scenario and kept running. Ventrata **1** trigger Ventrata **11** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Ventrata and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Ventrata and Zendesk Messaging can do together ### From Ventrata to Zendesk Messaging - When **Updated Booking** in Ventrata then **Send Message** in Zendesk Messaging - When **Updated Booking** in Ventrata then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to Ventrata - When **New Conversation Message** in Zendesk Messaging then **Add booking** in Ventrata - When **New Conversation Message** in Zendesk Messaging then **Update booking** in Ventrata Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Ventrata and Zendesk Messaging ## Triggers and actions 2 triggers · 14 actions - Trigger **Updated Booking** Triggers when any booking is created, updated, cancelled, or redeemed, including changes to customer details, products, options, quantities, or status. - Action **Add booking** Reserves availability by creating an ON_HOLD booking. Confirm it afterwards with Confirm booking. - Action **Confirm booking** /bookings/{uuid}/confirm - confirm an on-hold booking with contact details (OCTO Core). - Action **Delete booking** /bookings/{uuid} - cancel a booking with optional reason (OCTO Core). - Action **Find availability** /availability - search availability for a product/option over a date range or specific dates (OCTO Core). - Action **Find availability calendar** /availability/calendar - daily availability summary for a product/option over a date range (OCTO Core). - Action **Find Booking** Find bookings by reference, date, contact details or other filters. At least one primary filter is required. - Action **Get booking** /bookings/{uuid} - retrieve a booking by UUID (OCTO Core). - Action **Get product** /products/{id} - retrieve one product with its options and units (OCTO Core). - Action **Get supplier** Returns the supplier the connected API key belongs to (name, reference, website, contact details). - Action **List products** /products - list all bookable products for the supplier (OCTO Core). - Action **Update booking** /bookings/{uuid} - amend an existing booking (date/time, units, contact) (OCTO Core). - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **Ventrata** Ventrata is a ticketing platform for high-volume attractions, tours, and activities that manages ticket...](https://apiant.ai/connections/ventrata) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from Ventrata - [ **Ventrata to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/ventrata-to-zoom) - [ **Ventrata to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/ventrata-to-webflow) - [ **Ventrata to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/ventrata-to-wix) - [ **Ventrata to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/ventrata-to-linkedin) - [ **Ventrata to Facebook** Facebook is a social media and advertising platform used by individuals and businesses to connect, share...](https://apiant.ai/connect/ventrata-to-facebook) - [ **Ventrata to Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connect/ventrata-to-anthropic) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## Ventrata and Zendesk Messaging, answered ### ### What can start an automation from Ventrata? Any of Ventrata's 1 trigger in the catalog, including Updated Booking. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in Ventrata? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to Ventrata? Yes. When something happens in Zendesk Messaging, your agent can act in Ventrata too. This page covers both directions: Zendesk Messaging's triggers and Ventrata's actions are listed here as well. ### ### Do I have to build a connector for Ventrata or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Ventrata and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.