--- title: "Connect Twist to Customer.io - APIANT.ai" description: "When \"New Comment Posted in Thread\" fires in Twist, your agent runs \"Send transactional email\" in Customer.io." canonical: "https://apiant.ai/connect/twist-to-customer-io" --- # Connect Twist to Customer.io When **New Comment Posted in Thread** fires in [Twist](https://apiant.ai/connections/twist), your agent runs **Send transactional email** in [Customer.io](https://apiant.ai/connections/customer-io). Describe the whole flow and it is built, tested on every scenario and kept running. Twist **3** triggers Twist **17** actions Customer.io **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Twist and Customer.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Twist can start in Customer.io - When **New Comment Posted in Thread** in Twist then **Send transactional email** in Customer.io - When **New Message Posted in Conversation** in Twist then **Create Anonymous Event** in Customer.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Twist and Customer.io ## Triggers and actions 3 triggers · 27 actions - Trigger **New Comment Posted in Thread** Triggers when a new comment is added in a thread. - Trigger **New Message Posted in Conversation** Triggers when a new message is added anywhere inside a conversation. - Trigger **New Thread Added to Channel** Triggers when a new thread is added to a channel. - Action **Add channel** Create a new channel in a workspace. - Action **Delete comment** Deletes a comment from a Twist thread. - Action **Delete thread** Remove a thread. - Action **Find Comment by Id** Gets a single Twist comment by its ID. - Action **Find Thread** Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match. - Action **Find Thread by Id** Returns the Twist thread with the specified ID. - Action **Find User by Id** Finds a user by matching against their id. - Action **List channels** Return all channels in a workspace. - Action **List comments** Lists the comments in a Twist thread, newest first by default. - Action **List threads** Lists threads in a Twist channel, newest-updated first by default, with optional filters. - Action **List users** Lists all users in a Twist workspace. - Action **List workspaces** Gets all the workspaces (teams) the connected user belongs to. - Action **Post Comment** Post a comment to a thread you choose. - Action **Post Message** Posts a new message to an existing Twist conversation (direct message). - Action **Post Thread** Adds a new thread to a Twist channel. - Action **Update comment** Edit an existing comment's content. - Action **Update thread** Updates the title, content, attachments, action buttons or mentions of an existing Twist thread. - Action **Create Anonymous Event** Records an event that isn't tied to a known person yet, such as a page view or an action by a visitor. Include an anonymous id to link the event to a person later. - Action **Create Event** Records an event for a person in Customer.io, which can trigger campaigns or update segments. - Action **Delete person** Deletes a person from your Customer.io workspace, identified by their id, email address or Customer.io id. - Action **Get person** Look up a customer's attributes by customer_id. - Action **List segments** List all manual and data-driven segments in the workspace. - Action **Merge people** Merges a duplicate person into a primary person. The secondary person's attributes and activity move to the primary person, and the secondary person is deleted. - Action **Remove people from segment** Removes people from a manual segment in Customer.io. Data-driven segments can't be changed this way. - Action **Send API-triggered broadcast** Trigger an API-triggered broadcast campaign to send immediately. - Action **Send transactional email** Send a one-off transactional email via a transactional message template. - Action **Suppress person** Deletes a person from your Customer.io workspace and suppresses their identifiers so nobody can be added again with the same id, email or phone. Activity attributed to them is redacted. ## Each app on its own - [ **Twist** Twist keeps your conversations on-topic and in one place.](https://apiant.ai/connections/twist) - [ **Customer.io** With Customer.io you can send email, SMS, and push based on what people do or don't do in your app.](https://apiant.ai/connections/customer-io) Reviews ## What our customers say ## More from Twist - [ **Twist to Workflowy** Workflowy is the place to collect your ideas, develop them, share them, and turn them into reality.](https://apiant.ai/connect/twist-to-workflowy) - [ **Twist to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/twist-to-zoom) - [ **Twist to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/twist-to-typeform) - [ **Twist to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/twist-to-webflow) - [ **Twist to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/twist-to-wix) - [ **Twist to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/twist-to-linkedin) ## More into Customer.io - [ **HubSpot to Customer.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-customer-io) - [ **Wistia to Customer.io** Wistia makes it easy to host, track, and measure video engagement online.](https://apiant.ai/connect/wistia-to-customer-io) - [ **Salesforce to Customer.io** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-customer-io) - [ **Slack to Customer.io** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-customer-io) - [ **Google Sheets to Customer.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-customer-io) - [ **Gmail to Customer.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-customer-io) Questions ## Twist and Customer.io, answered ### ### What can start an automation from Twist? Any of Twist's 3 triggers in the catalog, including New Comment Posted in Thread, New Message Posted in Conversation and New Thread Added to Channel. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Customer.io when something happens in Twist? Any of Customer.io's 10 actions, including Create Anonymous Event, Create Event, Send API-triggered broadcast and Send transactional email. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Customer.io to Twist? Customer.io has no triggers in the catalog today, so automations start in Twist. If you need the other direction, ask: your agent reads Customer.io's API documentation and adds it. ### ### Do I have to build a connector for Twist or Customer.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Twist and Customer.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.