Integration

Connect Twilio to 5pm

When something happens in Twilio, your agent does the next thing in 5pm. Describe it in plain language and the automation is built, tested on every branch and kept running.

Twilio2 triggersTwilio6 actions5pm7 triggers5pm21 actions

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What do you want Twilio and 5pm to do together?

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Everything your agent can do with Twilio and 5pm

Triggers and actions 9 triggers · 27 actions

Trigger
New Call
Polls for voice calls on your Twilio account.
Trigger
New Message Received
Polls for inbound SMS/MMS messages received by your Twilio account.
Action
Get Call
Retrieves details of a single voice call by its Call SID.
Action
Get Message
Retrieves a single SMS/MMS message by its Message SID.
Action
List Calls
Lists voice calls on the account, optionally filtered by To, From, or status.
Action
List Messages
Lists SMS/MMS messages on the account, optionally filtered by To, From, or date sent.
Action
List Phone Numbers
Lists the Twilio phone numbers (incoming phone numbers) owned by your account.
Action
Lookup Phone Number
Looks up details (carrier, line type, caller name) for a phone number via the Twilio Lookup v2 API.
Trigger
New Progress
Triggers when a new task progress is created.
Trigger
New Project
Fires when a new project is created in 5pm (poll ProjectsService getList).
Trigger
New Task
Triggers when a new support task is created.
Trigger
New User
Triggers when a new support user is created.
Trigger
Updated Project
Fires when a project is updated in 5pm (poll ProjectsService getList).
Trigger
Updated Task
Triggers when a new support task is updated.
Trigger
Updated User
Triggers when a new support user is updated.
Action
Add Task Progress
Add Task Progress (progress in percent and house down).
Action
Add User
Create a new user in the 5pm account (UsersService add).
Action
Create Note
Creates a new note in task.
Action
Create Project
Creates a new project.
Action
Create Task
Action
Delete Note
Remove an activity note/progress message (ActivityService remove).
Action
Delete Project
Remove a project (ProjectsService remove).
Action
Delete Task
Remove a task from a 5pm project (TasksService remove).
Action
Delete User
Remove a user from the account (UsersService remove).
Action
Find Project by Id
Retrieve a single project by its id (ProjectsService getById).
Action
Find Task
Finds a task in the application.
Action
Find Task by Id
Finds a task by Id in the application.
Action
Find User by Email
Retrieve a user by their email address (UsersService getByEmail).
Action
Find User by Id
Finds a user by Id in the system.
Action
List Notes
List activity notes/progress messages on a task (ActivityService getList).
Action
List Projects
List all projects in the account (ProjectsService getAll/getList).
Action
List Users
List all users in the account (UsersService getAll).
Action
Update Note
Update an activity note/progress message (ActivityService update).
Action
Update Project
Update a project's fields (ProjectsService update).
Action
Update Task
Update task in the application.
Action
Update User
Update a user's fields (UsersService update).

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The other way round: 5pm to Twilio