--- title: "Connect Trustpilot and Twist - APIANT.ai" description: "When \"New Product Review\" fires in Trustpilot, your agent runs \"Post Message\" in Twist." canonical: "https://apiant.ai/connect/trustpilot-to-twist" --- # Connect Trustpilot and Twist When **New Product Review** fires in [Trustpilot](https://apiant.ai/connections/trustpilot), your agent runs **Post Message** in [Twist](https://apiant.ai/connections/twist), or **New Comment Posted in Thread** in Twist to **Add Review Tags** in Trustpilot. Describe the whole flow and it is built, tested on every scenario and kept running. Trustpilot **2** triggers Trustpilot **17** actions Twist **3** triggers Twist **17** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Trustpilot and Twist to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Trustpilot and Twist can do together ### From Trustpilot to Twist - When **New Product Review** in Trustpilot then **Post Message** in Twist - When **New Service Review** in Trustpilot then **Add channel** in Twist ### From Twist to Trustpilot - When **New Comment Posted in Thread** in Twist then **Add Review Tags** in Trustpilot - When **New Message Posted in Conversation** in Twist then **Create Invitation** in Trustpilot Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Trustpilot and Twist ## Triggers and actions 5 triggers · 34 actions - Trigger **New Product Review** Triggers when a customer writes a new product review. - Trigger **New Service Review** Triggers when a customer writes a new service review of your business. - Action **Add Review Tags** Adds tags to a service review, keeping its existing tags. - Action **Create Invitation** Sends a customer an email invitation to review your business on Trustpilot. - Action **Create Product Review Invitation Link** Creates a link that asks a customer to review the products they bought. - Action **Delete Invitation Data** Deletes stored invitation data for given customers, or everything older than a date, for privacy requests. - Action **Delete Review Reply** Deletes your reply to a service review. - Action **Find Business Unit** Finds a business unit by its domain, returning its ID, TrustScore and review count. - Action **Get Business Unit** Returns a business unit's public profile: its name, website, TrustScore and review count. - Action **Get Product Review** Returns one product review. - Action **Get Product Reviews Summary** Returns the average star rating and review counts for a product. - Action **Get Review Tags** Returns the tags on a service review. - Action **Get Service Review** Returns one service review, including private details such as the reviewer email and reference ID. - Action **List Invitation Templates** Returns the invitation email templates of a business unit. - Action **List Product Reviews** Returns the product reviews of a business unit, filtered by SKU, language or state. - Action **List Products** Returns the products in your Trustpilot product catalog. - Action **List Service Reviews** Returns the service reviews of a business unit, filtered by stars, language, date, tag or reply state. - Action **Remove Review Tag** Removes one tag from a service review. - Action **Reply to Review** Posts your public reply to a service review, or replaces the existing one. - Trigger **New Comment Posted in Thread** Triggers when a new comment is added in a thread. - Trigger **New Message Posted in Conversation** Triggers when a new message is added anywhere inside a conversation. - Trigger **New Thread Added to Channel** Triggers when a new thread is added to a channel. - Action **Add channel** Create a new channel in a workspace. - Action **Delete comment** Deletes a comment from a Twist thread. - Action **Delete thread** Remove a thread. - Action **Find Comment by Id** Gets a single Twist comment by its ID. - Action **Find Thread** Returns the threads in a channel whose title contains the specified text (case-insensitive), plus the first match. - Action **Find Thread by Id** Returns the Twist thread with the specified ID. - Action **Find User by Id** Finds a user by matching against their id. - Action **List channels** Return all channels in a workspace. - Action **List comments** Lists the comments in a Twist thread, newest first by default. - Action **List threads** Lists threads in a Twist channel, newest-updated first by default, with optional filters. - Action **List users** Lists all users in a Twist workspace. - Action **List workspaces** Gets all the workspaces (teams) the connected user belongs to. - Action **Post Comment** Post a comment to a thread you choose. - Action **Post Message** Posts a new message to an existing Twist conversation (direct message). - Action **Post Thread** Adds a new thread to a Twist channel. - Action **Update comment** Edit an existing comment's content. - Action **Update thread** Updates the title, content, attachments, action buttons or mentions of an existing Twist thread. ## Each app on its own - [ **Trustpilot** Trustpilot is the world's most powerful review platform, helping your business collect and easily manage...](https://apiant.ai/connections/trustpilot) - [ **Twist** Twist keeps your conversations on-topic and in one place.](https://apiant.ai/connections/twist) Reviews ## What our customers say ## More from Trustpilot - [ **Trustpilot to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/trustpilot-to-zoom) - [ **Trustpilot to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/trustpilot-to-twilio) - [ **Trustpilot to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/trustpilot-to-typeform) - [ **Trustpilot to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/trustpilot-to-webflow) - [ **Trustpilot to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/trustpilot-to-wix) - [ **Trustpilot to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/trustpilot-to-linkedin) ## More into Twist - [ **HubSpot to Twist** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-twist) - [ **Salesforce to Twist** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-twist) - [ **Slack to Twist** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-twist) - [ **Google Sheets to Twist** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-twist) - [ **Gmail to Twist** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-twist) - [ **Google Calendar to Twist** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-twist) Questions ## Trustpilot and Twist, answered ### ### What can start an automation from Trustpilot? Any of Trustpilot's 2 triggers in the catalog, including New Product Review and New Service Review. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Twist when something happens in Trustpilot? Any of Twist's 17 actions, including Post Comment, Post Message, Post Thread and Update comment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Twist to Trustpilot? Yes. When something happens in Twist, your agent can act in Trustpilot too. This page covers both directions: Twist's triggers and Trustpilot's actions are listed here as well. ### ### Do I have to build a connector for Trustpilot or Twist? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Trustpilot and Twist without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.