--- title: "Connect Trigger and Zendesk Messaging - APIANT.ai" description: "When \"New Company\" fires in Trigger, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/trigger-to-zendesk-messaging" --- # Connect Trigger and Zendesk Messaging When **New Company** fires in [Trigger](https://apiant.ai/connections/trigger), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Add task activity** in Trigger. Describe the whole flow and it is built, tested on every scenario and kept running. Trigger **1** trigger Trigger **12** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Trigger and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Trigger and Zendesk Messaging can do together ### From Trigger to Zendesk Messaging - When **New Company** in Trigger then **Send Message** in Zendesk Messaging - When **New Company** in Trigger then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to Trigger - When **New Conversation Message** in Zendesk Messaging then **Add task activity** in Trigger - When **New Conversation Message** in Zendesk Messaging then **Create New Task** in Trigger Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Trigger and Zendesk Messaging ## Triggers and actions 2 triggers · 15 actions - Trigger **New Company** Triggers when a new company is added to your Trigger account. - Action **Add task activity** Adds an activity (a note or a time log) to a task in Trigger. - Action **Create New Company** Creates a new company (client) in your Trigger account. - Action **Create New Project** Creates a new project under a company in Trigger. - Action **Create New Task** Creates a new task in a Trigger project. - Action **Delete task** Deletes a task in Trigger. - Action **Get company** Returns a single company by its ID. - Action **Get project** Returns a single project of a company by its ID. - Action **Get task** Returns a single task by its ID. - Action **List users** Returns all users of the connected Trigger account. - Action **Update company** Updates an existing company in Trigger. Only the fields you fill in are changed. - Action **Update project** Updates an existing project's name, description, status, due date, billing and visibility settings. Fields left blank are not changed. - Action **Update task** Updates an existing task in a Trigger project. - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **Trigger** Trigger is cloud software for project management, collaboration, and time tracking.](https://apiant.ai/connections/trigger) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from Trigger - [ **Trigger to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/trigger-to-zoom) - [ **Trigger to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/trigger-to-twilio) - [ **Trigger to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/trigger-to-typeform) - [ **Trigger to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/trigger-to-webflow) - [ **Trigger to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/trigger-to-wix) - [ **Trigger to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/trigger-to-linkedin) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## Trigger and Zendesk Messaging, answered ### ### What can start an automation from Trigger? Any of Trigger's 1 trigger in the catalog, including New Company. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in Trigger? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to Trigger? Yes. When something happens in Zendesk Messaging, your agent can act in Trigger too. This page covers both directions: Zendesk Messaging's triggers and Trigger's actions are listed here as well. ### ### Do I have to build a connector for Trigger or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Trigger and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.