--- title: "Connect Trengo to Serenity* AI Hub - APIANT.ai" description: "When \"New Internal Note\" fires in Trengo, your agent runs \"Add assistant agent\" in Serenity* AI Hub." canonical: "https://apiant.ai/connect/trengo-to-serenity-ai-hub" --- # Connect Trengo to Serenity* AI Hub When **New Internal Note** fires in [Trengo](https://apiant.ai/connections/trengo), your agent runs **Add assistant agent** in [Serenity* AI Hub](https://apiant.ai/connections/serenity-ai-hub). Describe the whole flow and it is built, tested on every scenario and kept running. Trengo **3** triggers Trengo **15** actions Serenity* AI Hub **6** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Trengo and Serenity* AI Hub to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Trengo can start in Serenity* AI Hub - When **New Internal Note** in Trengo then **Add assistant agent** in Serenity* AI Hub - When **New Outbound Message** in Trengo then **Create Assistant Conversation** in Serenity* AI Hub Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Trengo and Serenity* AI Hub ## Triggers and actions 3 triggers · 21 actions - Trigger **New Internal Note** Fires when an internal note is added to a Trengo ticket. - Trigger **New Outbound Message** Triggers when an outbound message is created. - Trigger **Ticket Label Added** Triggers when a label is added to a conversation. - Action **Add internal note to ticket** Adds an internal note (visible only to agents) to a Trengo ticket. - Action **Add ticket** Create a new support ticket. - Action **Add ticket label** Attaches an existing label to a Trengo ticket. - Action **Create a Contact** Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate. - Action **Create webhook** Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation. - Action **Delete contact** Delete a contact by id. - Action **Delete ticket** Delete a ticket by id. - Action **Find a Contact** Returns the Trengo contacts that match the search term. - Action **Get contact** Retrieve a single Trengo contact by its id. - Action **Get webhook** Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found. - Action **List contacts** List all contacts. - Action **List labels** Lists the ticket labels defined in the Trengo account (first page). - Action **List tickets** Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time. - Action **Send a Message** Sends a reply message on an existing Trengo ticket, over the ticket's own channel. - Action **Update contact** Update an existing contact by id. - Action **Add assistant agent** Creates a new assistant agent in Serenity* Star with its name, code, behaviour, AI model, knowledge and skills. - Action **Create Assistant Conversation** Creates a new conversation with a Serenity* assistant agent, ready for executing messages against it. - Action **Get Conversation** Returns a conversation with an assistant or copilot agent, including its messages, token usage and costs. - Action **List Agents** Returns the agents in your Serenity* Star account, optionally filtered by type or search term. - Action **Obfuscate sensitive data** Detects sensitive data such as names in a text and returns the text with each detected item replaced by a placeholder, plus the list of detected items. - Action **Upload volatile knowledge** Uploads temporary (volatile) knowledge to Serenity* Star from text content or a file, returning the stored knowledge record. ## Each app on its own - [ **Trengo** Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and...](https://apiant.ai/connections/trengo) - [ **Serenity* AI Hub** Serenity* AI Hub is a platform that helps companies integrate generative AI into their processes, offering...](https://apiant.ai/connections/serenity-ai-hub) Reviews ## What our customers say ## More from Trengo - [ **Trengo to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/trengo-to-zoom) - [ **Trengo to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/trengo-to-twilio) - [ **Trengo to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/trengo-to-typeform) - [ **Trengo to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/trengo-to-webflow) - [ **Trengo to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/trengo-to-wix) - [ **Trengo to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/trengo-to-linkedin) ## More into Serenity* AI Hub - [ **HubSpot to Serenity* AI Hub** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-serenity-ai-hub) - [ **Salesforce to Serenity* AI Hub** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-serenity-ai-hub) - [ **Slack to Serenity* AI Hub** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-serenity-ai-hub) - [ **Google Sheets to Serenity* AI Hub** Google Sheets](https://apiant.ai/connect/google-sheets-to-serenity-ai-hub) - [ **Gmail to Serenity* AI Hub** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-serenity-ai-hub) - [ **Google Calendar to Serenity* AI Hub** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-serenity-ai-hub) Questions ## Trengo and Serenity* AI Hub, answered ### ### What can start an automation from Trengo? Any of Trengo's 3 triggers in the catalog, including New Internal Note, New Outbound Message and Ticket Label Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Serenity* AI Hub when something happens in Trengo? Any of Serenity* AI Hub's 6 actions, including Create Assistant Conversation, Upload volatile knowledge, Add assistant agent and Get Conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Serenity* AI Hub to Trengo? Serenity* AI Hub has no triggers in the catalog today, so automations start in Trengo. If you need the other direction, ask: your agent reads Serenity* AI Hub's API documentation and adds it. ### ### Do I have to build a connector for Trengo or Serenity* AI Hub? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Trengo and Serenity* AI Hub without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.