--- title: "Connect Trengo to Powerlink - APIANT.ai" description: "When \"New Internal Note\" fires in Trengo, your agent runs \"Add Contact\" in Powerlink." canonical: "https://apiant.ai/connect/trengo-to-powerlink" --- # Connect Trengo to Powerlink When **New Internal Note** fires in [Trengo](https://apiant.ai/connections/trengo), your agent runs **Add Contact** in [Powerlink](https://apiant.ai/connections/powerlink). Describe the whole flow and it is built, tested on every scenario and kept running. Trengo **3** triggers Trengo **15** actions Powerlink **23** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Trengo and Powerlink to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Trengo can start in Powerlink - When **New Internal Note** in Trengo then **Add Contact** in Powerlink - When **New Outbound Message** in Trengo then **Add Ticket** in Powerlink Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Trengo and Powerlink ## Triggers and actions 3 triggers · 38 actions - Trigger **New Internal Note** Fires when an internal note is added to a Trengo ticket. - Trigger **New Outbound Message** Triggers when an outbound message is created. - Trigger **Ticket Label Added** Triggers when a label is added to a conversation. - Action **Add internal note to ticket** Adds an internal note (visible only to agents) to a Trengo ticket. - Action **Add ticket** Create a new support ticket. - Action **Add ticket label** Attaches an existing label to a Trengo ticket. - Action **Create a Contact** Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate. - Action **Create webhook** Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation. - Action **Delete contact** Delete a contact by id. - Action **Delete ticket** Delete a ticket by id. - Action **Find a Contact** Returns the Trengo contacts that match the search term. - Action **Get contact** Retrieve a single Trengo contact by its id. - Action **Get webhook** Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found. - Action **List contacts** List all contacts. - Action **List labels** Lists the ticket labels defined in the Trengo account (first page). - Action **List tickets** Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time. - Action **Send a Message** Sends a reply message on an existing Trengo ticket, over the ticket's own channel. - Action **Update contact** Update an existing contact by id. - Action **Add Account** Creates a new account record in Fireberry (formerly Powerlink). - Action **Add Contact** Create a new Contact record. - Action **Add Ticket** Create a new support ticket record. - Action **Delete Account** Deletes an account in Fireberry (Powerlink) by its ID. - Action **Delete Contact** Delete a Contact record by id. - Action **Delete Meeting** Deletes a meeting record in Powerlink (Fireberry). - Action **Delete Opportunity** Delete an Opportunity record by id. - Action **Delete Task** Delete a Task record by id. - Action **Delete Ticket** Delete a support ticket by id. - Action **Get Account** Retrieve a single Account record by id. - Action **Get Contact** Retrieves a single Powerlink (Fireberry) contact by its ID, with all of its fields and values. - Action **Get Meeting** Retrieve a single meeting record by id. - Action **Get Opportunity** Retrieves a single opportunity by its ID, including all of its fields and values. - Action **Get Task** Retrieve a single Task record by id. - Action **Get Ticket** Retrieve a single support ticket by id. - Action **List Accounts** Returns the accounts in your Fireberry (Powerlink) account, with all of their fields and values including custom fields. - Action **List Contacts** Retrieve a list of Contact records. - Action **List Meetings** Lists meetings in your Fireberry account, with all of their fields and values. - Action **List Tasks** Lists tasks in your Fireberry (Powerlink) account, returning up to 50 tasks with all their fields. - Action **List Tickets** Lists tickets (cases) in your Fireberry account, returning the first page of up to 50 records with all their fields. - Action **Update Account** Update fields on an existing Account record by id. - Action **Update Contact** Update fields on an existing Contact record by id. - Action **Update Ticket** Update fields on an existing support ticket. ## Each app on its own - [ **Trengo** Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and...](https://apiant.ai/connections/trengo) - [ **Powerlink** Cloud-based CRM platform (formerly Powerlink) for managing customer data, sales, and business workflows.](https://apiant.ai/connections/powerlink) Reviews ## What our customers say ## More from Trengo - [ **Trengo to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/trengo-to-zoom) - [ **Trengo to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/trengo-to-twilio) - [ **Trengo to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/trengo-to-typeform) - [ **Trengo to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/trengo-to-webflow) - [ **Trengo to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/trengo-to-wix) - [ **Trengo to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/trengo-to-linkedin) ## More into Powerlink - [ **OnceHub to Powerlink** Capture, qualify, and engage with inbound leads using ScheduleOnce, ChatOnce, FormOnce and SubmitOnce.](https://apiant.ai/connect/oncehub-to-powerlink) - [ **HubSpot to Powerlink** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-powerlink) - [ **Salesforce to Powerlink** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-powerlink) - [ **Slack to Powerlink** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-powerlink) - [ **Google Sheets to Powerlink** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-powerlink) - [ **Gmail to Powerlink** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-powerlink) Questions ## Trengo and Powerlink, answered ### ### What can start an automation from Trengo? Any of Trengo's 3 triggers in the catalog, including New Internal Note, New Outbound Message and Ticket Label Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Powerlink when something happens in Trengo? Any of Powerlink's 23 actions, including Update Account, Update Contact, Update Ticket and Add Account. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Powerlink to Trengo? Powerlink has no triggers in the catalog today, so automations start in Trengo. If you need the other direction, ask: your agent reads Powerlink's API documentation and adds it. ### ### Do I have to build a connector for Trengo or Powerlink? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Trengo and Powerlink without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.