--- title: "Connect Trengo to AssemblyAI - APIANT.ai" description: "When \"New Internal Note\" fires in Trengo, your agent runs \"Upload file\" in AssemblyAI." canonical: "https://apiant.ai/connect/trengo-to-assemblyai" --- # Connect Trengo to AssemblyAI When **New Internal Note** fires in [Trengo](https://apiant.ai/connections/trengo), your agent runs **Upload file** in [AssemblyAI](https://apiant.ai/connections/assemblyai). Describe the whole flow and it is built, tested on every scenario and kept running. Trengo **3** triggers Trengo **15** actions AssemblyAI **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Trengo and AssemblyAI to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Trengo can start in AssemblyAI - When **New Internal Note** in Trengo then **Upload file** in AssemblyAI - When **New Outbound Message** in Trengo then **Process Speech Understanding** in AssemblyAI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Trengo and AssemblyAI ## Triggers and actions 3 triggers · 26 actions - Trigger **New Internal Note** Fires when an internal note is added to a Trengo ticket. - Trigger **New Outbound Message** Triggers when an outbound message is created. - Trigger **Ticket Label Added** Triggers when a label is added to a conversation. - Action **Add internal note to ticket** Adds an internal note (visible only to agents) to a Trengo ticket. - Action **Add ticket** Create a new support ticket. - Action **Add ticket label** Attaches an existing label to a Trengo ticket. - Action **Create a Contact** Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate. - Action **Create webhook** Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation. - Action **Delete contact** Delete a contact by id. - Action **Delete ticket** Delete a ticket by id. - Action **Find a Contact** Returns the Trengo contacts that match the search term. - Action **Get contact** Retrieve a single Trengo contact by its id. - Action **Get webhook** Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found. - Action **List contacts** List all contacts. - Action **List labels** Lists the ticket labels defined in the Trengo account (first page). - Action **List tickets** Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time. - Action **Send a Message** Sends a reply message on an existing Trengo ticket, over the ticket's own channel. - Action **Update contact** Update an existing contact by id. - Action **Delete Transcript** Deletes a transcript's data and marks it as deleted, along with any file uploaded for it. - Action **Get Paragraphs** Returns a completed transcript split into semantically segmented paragraphs, each with its text, timing, confidence and words. - Action **Get redacted audio** Returns the status and download URL of the PII-redacted audio for a transcript. Redacted audio files are available for 24 hours. - Action **Get Sentences** Returns a completed transcript split into sentences, with each sentence's text, timing, confidence, speaker and words. - Action **Get Transcript** Returns a transcript by its ID, including its status, text, words and any enabled audio-intelligence results. - Action **List transcripts** Returns the transcripts created in the last 30 days, newest first, optionally filtered by status or creation date (up to 200 per call). - Action **Process Speech Understanding** Runs a speech understanding task (translation, speaker identification, custom formatting, summarization or action items) on a completed transcript and returns the results. - Action **Prompt Transcript With LLM Gateway** Sends a prompt to an LLM through AssemblyAI's LLM Gateway, optionally injecting a transcript's text, and returns the model's response. - Action **Search Words** Searches a completed transcript for keywords or short phrases and returns each match with its count and timestamps. - Action **Transcribe** Submits an audio or video file at a public URL for transcription and returns the queued transcript, including its id and status. - Action **Upload file** Uploads an audio or video file to AssemblyAI and returns a private link you can use to transcribe it. ## Each app on its own - [ **Trengo** Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and...](https://apiant.ai/connections/trengo) - [ **AssemblyAI** Run speech-to-text and audio intelligence models from the AssemblyAI API.](https://apiant.ai/connections/assemblyai) Reviews ## What our customers say ## More from Trengo - [ **Trengo to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/trengo-to-zoom) - [ **Trengo to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/trengo-to-twilio) - [ **Trengo to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/trengo-to-typeform) - [ **Trengo to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/trengo-to-webflow) - [ **Trengo to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/trengo-to-wix) - [ **Trengo to LinkedIn** LinkedIn is a professional networking platform enabling job seekers, companies, and thought leaders to...](https://apiant.ai/connect/trengo-to-linkedin) ## More into AssemblyAI - [ **HubSpot to AssemblyAI** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-assemblyai) - [ **Salesforce to AssemblyAI** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-assemblyai) - [ **Slack to AssemblyAI** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-assemblyai) - [ **Google Sheets to AssemblyAI** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-assemblyai) - [ **Gmail to AssemblyAI** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-assemblyai) - [ **Google Calendar to AssemblyAI** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-assemblyai) Questions ## Trengo and AssemblyAI, answered ### ### What can start an automation from Trengo? Any of Trengo's 3 triggers in the catalog, including New Internal Note, New Outbound Message and Ticket Label Added. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in AssemblyAI when something happens in Trengo? Any of AssemblyAI's 11 actions, including Upload file, Get Paragraphs, Get redacted audio and Get Sentences. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from AssemblyAI to Trengo? AssemblyAI has no triggers in the catalog today, so automations start in Trengo. If you need the other direction, ask: your agent reads AssemblyAI's API documentation and adds it. ### ### Do I have to build a connector for Trengo or AssemblyAI? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Trengo and AssemblyAI without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.