Connect TouchBasePro and Zendesk Messaging

Both apps 13TouchBasePro 9Zendesk Messaging 4

• Trigger
  New Subscriber

  Triggers when a new subscriber is added to a list.

• Trigger
  Unsubscribed Subscriber

  Triggers when a subscriber unsubscribes from a list.

• Trigger
  Updated Subscriber

  Triggers when an active subscriber on a list is added or has their details changed.

• Action
  Add List

  Creates a new subscriber list in your TouchBasePro account and returns its list id.

• Action
  Add Subscriber

  Adds a subscriber to a TouchBasePro email list, or updates their name and custom fields if they are already on it.

• Action
  Get Subscriber

  Returns a subscriber's details on a list, including their email address, name, active/inactive state and custom field data.

• Action
  Send Smart Email

  Sends a smart transactional email to one or more recipients, filling the email's variables from the data you supply. Returns each recipient with its message ID and status.

• Action
  Unsubscribe Subscriber

  Unsubscribes a subscriber from a TouchBasePro list so they no longer receive campaigns sent to it.

• Action
  Update Subscriber

  Updates an existing subscriber on a list, including their email address, name, custom field values and tracking consent.

• Trigger
  New Conversation Message

  Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those.

• Action
  Find Conversation

  Finds a customer's messaging conversation from their messaging ID.

• Action
  Get Conversation Messages

  Returns the most recent messages in a messaging conversation, from both the customer and the business.

• Action
  Send Message

  Sends a reply into a customer's messaging conversation as your business.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.