--- title: "Connect Tella and Zendesk - APIANT.ai" description: "When \"New Video Created\" fires in Tella, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/tella-to-zendesk" --- # Connect Tella and Zendesk When **New Video Created** fires in [Tella](https://apiant.ai/connections/tella), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add Tag to Video** in Tella. Describe the whole flow and it is built, tested on every scenario and kept running. Tella **1** trigger Tella **13** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Tella and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Tella and Zendesk can do together ### From Tella to Zendesk - When **New Video Created** in Tella then **Add Comment to Ticket** in Zendesk - When **New Video Created** in Tella then **Create Ticket** in Zendesk ### From Zendesk to Tella - When **New Messaging Conversation** in Zendesk then **Add Tag to Video** in Tella - When **New Ticket** in Zendesk then **Add Video** in Tella Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Tella and Zendesk ## Triggers and actions 4 triggers · 31 actions - Trigger **New Video Created** Fires instantly when a new video is created in your Tella workspace. - Action **Add Tag to Video** Adds an existing tag to a Tella video. Requires edit access to the video; adding a private tag only affects the connected user's library. - Action **Add Video** Creates a new Tella video from an uploaded video source; the source becomes the video's first clip. - Action **Add Video to Playlist** Adds an existing video to a Tella playlist. - Action **Create Playlist** Creates a new playlist in your workspace. - Action **Delete Playlist** Permanently deletes a Tella playlist. Videos in the playlist are not deleted. - Action **Delete Video** Permanently deletes a Tella video. - Action **Find Playlist** Finds playlists whose name matches the name you give (case-insensitive) and returns the matches, with the first match broken out. - Action **Find Video** Returns the videos whose title contains the specified name. - Action **Get Playlist** Returns the details of a Tella playlist, including its name, description, access settings, number of videos and view link. - Action **Get Video** Retrieves a Tella video's details, including chapters, transcript, thumbnails, exports, settings and links. - Action **Remove Video from Playlist** Removes a video from a playlist by playlist ID and video ID. - Action **Update Playlist** Updates an existing Playlist by ID, e.g. name/description. - Action **Update Video** Update a Tella video's title, description, sharing and access settings, viewer options, subtitle styling, audio and canvas settings. Only the fields you fill in are changed. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Tella** Tella is a screen recorder that allows you to record, edit and share videos.](https://apiant.ai/connections/tella) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Tella - [ **Tella to Vercel** Vercel is a platform for building, deploying, and scaling fast, modern web applications effortlessly.](https://apiant.ai/connect/tella-to-vercel) - [ **Tella to Zenserp** SERP API for scraping real-time Google, Bing, and Yandex search, image, maps, news, and shopping results.](https://apiant.ai/connect/tella-to-zenserp) - [ **Tella to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/tella-to-trello) - [ **Tella to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/tella-to-zoom) - [ **Tella to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/tella-to-twilio) - [ **Tella to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/tella-to-typeform) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Tella and Zendesk, answered ### ### What can start an automation from Tella? Any of Tella's 1 trigger in the catalog, including New Video Created. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Tella? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Tella? Yes. When something happens in Zendesk, your agent can act in Tella too. This page covers both directions: Zendesk's triggers and Tella's actions are listed here as well. ### ### Do I have to build a connector for Tella or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Tella and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.