Integration
Connect SysAid and Zadarma
When New Service Record fires in SysAid, your agent runs Add deal in Zadarma, or New Call in Zadarma to Add Service Record Note in SysAid. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and Zadarma to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid and Zadarma can do together
From SysAid to Zadarma
When New Service Record in SysAid
then Add deal in Zadarma
From Zadarma to SysAid
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and Zadarma
Triggers and actions 5 triggers · 37 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- New Call
Triggers when a new call appears in your Zadarma PBX call statistics.
- New Customer
Triggers when a new client is created in Zadarma's Teamsale CRM.
- New Lead
Triggers when a new lead is created in Zadarma's Teamsale CRM.
- Add deal
Creates a new deal in Teamsale CRM, optionally linked to a client and a responsible user.
- Create Callback
Starts a callback: Zadarma first calls your number or extension, then connects it to the destination number.
- Create Customer
Creates a client in Zadarma's Teamsale CRM.
- Create Customer Feed
Adds a text note to a client's timeline in Zadarma's Teamsale CRM.
- Create Event
Creates a task or call event in Zadarma's Teamsale CRM.
- Create Lead
Creates a lead in Zadarma's Teamsale CRM.
- Delete customer
Deletes a Teamsale CRM client (customer) by its ID.
- Delete lead
Deletes a lead from Teamsale CRM by its ID.
- Find Customer
Finds the first client in Zadarma's Teamsale CRM matching a phone number, name or email.
- Find deals
Searches Teamsale CRM deals by title, optionally filtered by currency, status or responsible user, and returns the matching deals.
- Find events
Searches Teamsale CRM tasks and calls by text in their title, description or completion comments, with optional filters by responsible user, creator, time range and completion.
- Find Lead
Finds the first lead in Zadarma's Teamsale CRM matching a phone number, name or email.
- Get balance
Returns the current balance and currency of your Zadarma account.
- Get call recording link
Returns a temporary download link for a PBX call recording, by call ID or PBX call ID.
- List calls
Returns the calls made on your Zadarma account in a period, with destination, status, duration and cost.
- List PBX extensions
Returns your PBX ID and the list of extension numbers on your Zadarma PBX.
- Send SMS
Sends an SMS message from your Zadarma account to one or more phone numbers.
- Update Customer
Updates an existing client in Zadarma's Teamsale CRM.
- Update deal
Updates an existing deal in Teamsale CRM. Only the fields you fill in are changed.
- Update Event
Updates an existing task or call event in Zadarma's Teamsale CRM.
- Update Lead
Updates an existing lead in Zadarma's Teamsale CRM.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
SysAid and Zadarma, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zadarma when something happens in SysAid?
Any of Zadarma's 21 actions, including Create Callback, Create Customer, Create Customer Feed and Create Event. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zadarma to SysAid?
Yes. When something happens in Zadarma, your agent can act in SysAid too. This page covers both directions: Zadarma's triggers and SysAid's actions are listed here as well.
Do I have to build a connector for SysAid or Zadarma?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and Zadarma without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.