Integration
Connect SysAid to WOZTELL
When New Service Record fires in SysAid, your agent runs Send Facebook Session Message in WOZTELL. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and WOZTELL to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid can start in WOZTELL
When New Service Record in SysAid
then Send Facebook Session Message in WOZTELL
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and WOZTELL
Triggers and actions 2 triggers · 31 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- Delete member
Deletes a member (contact) from a WOZTELL channel.
- Find members
Finds WOZTELL members on a channel by their external id.
- List channels
Returns the channels (WhatsApp, Facebook, Instagram, WebChat, etc.) set up in your WOZTELL app.
- List conversation history
Returns the most recent conversation history messages (up to 100) across the WOZTELL app.
- Manage Member LiveChat
Function used to turn on or off the liveChat on the selected member of the WOZTELL platform.
- Manage Member Opt-Out
This action is used to activate or deactivate the member availability to receive push notifications.
- Manage Member Tags
This action is used to add or remove tags of a member
- Redirect Member to a Node
You can use this action to redirect a member to concrete node of chatbot
- Send Facebook Session Message
You can use this action to send Facebook session messages
- Send Instagram Session Message
You can use this action to send Instagram sessions messages
- Send WebChat Session Message
Use this action to send session messages on WebChat
- Send WhatsApp Session Message
Sends a Session Message via WhatsApp. Your customer receive this message if they contact you on the previous 24 hours. You can send the following WhatsApp message types: text, image, video, audio, file, sticker, contact, location, reply buttons or list.
- Send WhatsApp Template Message
Use this to send WhatsApp template messages to your customers.
- Update member
Updates a WOZTELL member's language and/or tags on a channel.
- Update Member Language
Update member language on the WOZTELL platform.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
SysAid and WOZTELL, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in WOZTELL when something happens in SysAid?
Any of WOZTELL's 15 actions, including Send Facebook Session Message, Send Instagram Session Message, Send WebChat Session Message and Send WhatsApp Session Message. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from WOZTELL to SysAid?
WOZTELL has no triggers in the catalog today, so automations start in SysAid. If you need the other direction, ask: your agent reads WOZTELL's API documentation and adds it.
Do I have to build a connector for SysAid or WOZTELL?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and WOZTELL without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.