Integration
Connect SysAid to Wicked Reports
When New Service Record fires in SysAid, your agent runs Create Contact in Wicked Reports. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and Wicked Reports to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid can start in Wicked Reports
When New Service Record in SysAid
then Create Contact in Wicked Reports
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and Wicked Reports
Triggers and actions 2 triggers · 32 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- Add Marketing Cost
Sends ad spend, clicks and conversions from an ad platform Wicked Reports does not integrate with, so cost is included in ROI reports.
- Create Contact
Sends a contact (lead) from your CRM or email platform into Wicked Reports for attribution. Contacts already present by email are ignored.
- Create Order
Sends an order from your cart or payment system into Wicked Reports so revenue is attributed to marketing.
- Create Order Item
Adds a line item (product, quantity, unit price) to an order already sent to Wicked Reports.
- Create Order Payment
Records a payment, failure or refund against an order in Wicked Reports.
- Create or Update Product
Creates a product in Wicked Reports, or updates it if one with the same ID already exists.
- Get Export Results
Returns one page of records (contacts, clicks or orders) for a result ID from any Request ... Export or Lookup operation, and whether more pages remain.
- Get Last Updated Date
Returns the date your Wicked Reports reports are up to.
- List Saved Views
Returns the report views saved in your Wicked Reports dashboard, with their IDs and names.
- Request Clicks Export
Starts an export of clicks tied to contacts in a date range and returns a result ID; pass it to Get Export Results to read the clicks.
- Request Contact Clicks Export
Starts an export of one contact's raw clicks and returns a result ID; pass it to Get Export Results to read the clicks.
- Request Contact Lookup
Starts a lookup of one contact by Wicked Reports ID, your source-system ID or email, and returns a result ID; pass it to Get Export Results to read the contact.
- Request Contact Orders Export
Starts an export of one contact's orders in a date range and returns a result ID; pass it to Get Export Results to read the orders.
- Request Contacts Export
Starts an export of all contacts created in a date range and returns a result ID; pass it to Get Export Results to read the contacts.
- Request Orders Export
Starts an export of orders (with attribution, products and payments) in a date range and returns a result ID; pass it to Get Export Results to read the orders.
- Track a Click
Sends a click or conversion event you tracked yourself (lead, meeting, webinar, last click on an order, etc.) into Wicked Reports.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
SysAid and Wicked Reports, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Wicked Reports when something happens in SysAid?
Any of Wicked Reports's 16 actions, including Create Contact, Create Order, Create Order Item and Create Order Payment. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Wicked Reports to SysAid?
Wicked Reports has no triggers in the catalog today, so automations start in SysAid. If you need the other direction, ask: your agent reads Wicked Reports's API documentation and adds it.
Do I have to build a connector for SysAid or Wicked Reports?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and Wicked Reports without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.