Integration
Connect SysAid and Turis
When New Service Record fires in SysAid, your agent runs Add order in Turis, or New Buyer in Turis to Add Service Record Note in SysAid. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and Turis to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid and Turis can do together
From SysAid to Turis
When New Service Record in SysAid
then Add order in Turis
From Turis to SysAid
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and Turis
Triggers and actions 11 triggers · 37 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- New Buyer
Triggers when a new buyer is added.
- New Order
Triggers when a new order is placed.
- New Product
Triggers when a new product is added.
- New Retailer
Triggers when a new retailer company is added.
- Updated Buyer
Triggers when a buyer is added or changed.
- Updated Order
Triggers when an order is updated.
- Updated Product
Triggers when a product is added or changed.
- Updated Retailer
Triggers when a retailer company is added or changed.
- Updated Stock Levels
Triggers when a product's stock levels change.
- Add buyer
Creates a buyer under a company (retailer) in your Turis shop.
- Add company
Creates a new company (retailer) in your Turis shop and returns the created company.
- Add order
Creates an order for a buyer in Turis with the given products and payment type.
- Add Product Images
Uploads an image file and adds it to a product's image list.
- Add tags to order
Attaches one or more existing tags to an order in Turis.
- Create Product
Creates a product in the Turis catalogue.
- Delete product
Deletes a product from your Turis catalogue.
- Find Order
Finds orders by their external reference.
- Get buyer
Returns a single buyer by ID, including contact details, company, address and status.
- Get company
Returns a company (customer account) from Turis by its ID, including addresses, pricing and order settings.
- Get order
Returns a single Turis order by its ID, including status, totals, items, buyer and delivery details.
- Get Product
Returns one product by its Turis ID.
- Get Product Stock Levels
Returns the stock levels of one product at every warehouse location.
- List buyers
Returns all buyers in your Turis shop.
- List companies
Returns all companies (B2B customer accounts) in your Turis shop.
- Update buyer
Updates an existing buyer in Turis, changing only the fields you fill in.
- Update company
Updates a company (retailer) in Turis. Only the fields you fill in are changed.
- Update Order
Updates an order's status, references, tracking link or comment.
- Update Product
Updates an existing product in the Turis catalogue.
- Update Product Images
Replaces a product's images with the given list of image IDs.
- Update Stock Levels
Sets the on-hand stock of a product at a warehouse location.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
SysAid and Turis, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Turis when something happens in SysAid?
Any of Turis's 21 actions, including Create Product, Update buyer, Update company and Update Order. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Turis to SysAid?
Yes. When something happens in Turis, your agent can act in SysAid too. This page covers both directions: Turis's triggers and SysAid's actions are listed here as well.
Do I have to build a connector for SysAid or Turis?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and Turis without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.