Integration
Connect SysAid and TouchBasePro
When New Service Record fires in SysAid, your agent runs Send Smart Email in TouchBasePro, or New Subscriber in TouchBasePro to Add Service Record Note in SysAid. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and TouchBasePro to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid and TouchBasePro can do together
From SysAid to TouchBasePro
When New Service Record in SysAid
then Send Smart Email in TouchBasePro
From TouchBasePro to SysAid
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and TouchBasePro
Triggers and actions 5 triggers · 22 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- New Subscriber
Triggers when a new subscriber is added to a list.
- Unsubscribed Subscriber
Triggers when a subscriber unsubscribes from a list.
- Updated Subscriber
Triggers when an active subscriber on a list is added or has their details changed.
- Add List
Creates a new subscriber list in your TouchBasePro account and returns its list id.
- Add Subscriber
Adds a subscriber to a TouchBasePro email list, or updates their name and custom fields if they are already on it.
- Get Subscriber
Returns a subscriber's details on a list, including their email address, name, active/inactive state and custom field data.
- Send Smart Email
Sends a smart transactional email to one or more recipients, filling the email's variables from the data you supply. Returns each recipient with its message ID and status.
- Unsubscribe Subscriber
Unsubscribes a subscriber from a TouchBasePro list so they no longer receive campaigns sent to it.
- Update Subscriber
Updates an existing subscriber on a list, including their email address, name, custom field values and tracking consent.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from SysAid
SysAid to TrelloTrello is a visual collaboration tool that organizes projects into boards, lists, and cards.
SysAid to ZoomZoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...
SysAid to TwilioCloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...
SysAid to TypeformBuild and publish online forms, surveys, and quizzes with Typeform.
SysAid to WebflowWebflow is a professional website builder and CMS for designing, building, and launching responsive...
SysAid to WixThe Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...
More into TouchBasePro
HubSpot to TouchBaseProHubSpot is your all-in-one stop for all of your marketing software needs.
Salesforce to TouchBaseProSalesforce is a leading enterprise customer relationship management (CRM) platform.
Slack to TouchBaseProSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Google Sheets to TouchBaseProGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to TouchBaseProGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to TouchBaseProGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
SysAid and TouchBasePro, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TouchBasePro when something happens in SysAid?
Any of TouchBasePro's 6 actions, including Send Smart Email, Update Subscriber, Add List and Add Subscriber. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TouchBasePro to SysAid?
Yes. When something happens in TouchBasePro, your agent can act in SysAid too. This page covers both directions: TouchBasePro's triggers and SysAid's actions are listed here as well.
Do I have to build a connector for SysAid or TouchBasePro?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and TouchBasePro without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.