Integration
Connect SysAid to Ringover
When New Service Record fires in SysAid, your agent runs Add contact in Ringover. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and Ringover to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid can start in Ringover
When New Service Record in SysAid
then Add contact in Ringover
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and Ringover
Triggers and actions 2 triggers · 32 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- Add contact
Creates a contact in your Ringover address book with a name, company and phone number.
- Add tag
Creates a new team-wide call tag in Ringover, with a name and an optional color and description.
- Delete contact
Permanently deletes a contact from Ringover.
- Get call
Returns a terminated Ringover call by its ID, including every log entry it produced (transfers, IVR routing) with its user, contact, tags, recording, summary and transcription.
- Get call summary
Returns the AI-generated Empower summary and recap for a call, including topics, follow-up actions, outcome and customer sentiment.
- Get contact
Returns a Ringover contact with its names, company, emails and phone numbers.
- Get transcription
Returns the transcription of a Ringover call, including each speaker's text, the call's user and contact, and the transcription status.
- Get user
Returns a Ringover user's profile, including name, email, assigned phone numbers and licence plan.
- List calls
Returns terminated calls for your team over a date range of up to 15 days, most recent first, optionally filtered by call type.
- List contacts
Returns the contacts in your Ringover address book (yours and those shared with you), optionally filtered by a search keyword.
- List conversations
Returns the SMS and chat conversations in your Ringover account, optionally filtered by conversation type.
- List messages
Returns the messages in a Ringover SMS or chat conversation, up to 1000 of the most recent.
- List users
Returns the users on your Ringover team, including their profile details, phone numbers and licence plan. An API key without monitoring enabled returns only its own user.
- Send SMS
Sends an SMS from one of your Ringover numbers to a phone number, immediately or at a scheduled time. Returns the ids of the message and its conversation.
- Start callback
Starts a callback: your Ringover user's device rings first, and once they answer, Ringover dials the recipient's number.
- Update contact
Updates an existing Ringover contact's first name, last name, company and sharing status, and optionally replaces its phone numbers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
SysAid and Ringover, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Ringover when something happens in SysAid?
Any of Ringover's 16 actions, including Send SMS, Update contact, Add contact and Add tag. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Ringover to SysAid?
Ringover has no triggers in the catalog today, so automations start in SysAid. If you need the other direction, ask: your agent reads Ringover's API documentation and adds it.
Do I have to build a connector for SysAid or Ringover?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and Ringover without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.