Connect SysAid to Rezdy

Both apps 33SysAid 18Rezdy 15

• Trigger
  New Service Record

  Triggers when a new service record (incident or request) is created in SysAid.

• Trigger
  Service Record Updated

  Triggers when a service record (incident or request) is updated in SysAid.

• Action
  Add Service Record Note

  Adds a note to a SysAid service record.

• Action
  Create Company

  Creates a new company in SysAid.

• Action
  Create End User

  Creates a new end user in SysAid.

• Action
  Create Service Record

  Creates a new service record (incident or request) in SysAid and returns it.

• Action
  Delete Service Record

  Permanently deletes a SysAid service record.

• Action
  Get Agent

  Returns one SysAid agent by ID.

• Action
  Get Company

  Returns one SysAid company by ID.

• Action
  Get End User

  Returns one SysAid end user by ID.

• Action
  Get Service Record

  Returns one SysAid service record by its ID.

• Action
  List Agents

  Returns a page of SysAid agents.

• Action
  List Companies

  Returns a page of companies in SysAid.

• Action
  List End Users

  Returns a page of SysAid end users.

• Action
  List Groups

  Returns a page of SysAid groups.

• Action
  Resolve Service Record

  Resolves a SysAid service record with a solution.

• Action
  Search Service Records

  Finds SysAid service records matching a text search, newest first.

• Action
  Update Service Record

  Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.

• Action
  Add availability

  Creates a new availability session for a Rezdy product at a specific start time, with its seat count and optional price overrides. Returns the created session.

• Action
  Add booking

  Creates a new booking in Rezdy for one or more products and returns its order number.

• Action
  Add customer

  Creates a new customer in your Rezdy account and returns the created customer record.

• Action
  Delete booking

  Cancels an existing Rezdy booking and returns the cancelled booking. Rezdy notifies the customer unless notifications are turned off, and refunds Automated Payment bookings.

• Action
  Find availability

  Returns the sessions of one or more products in a date range, with seats available and pricing for each session.

• Action
  Find bookings

  Returns the bookings that match your search, such as a customer name, order status, product, tour date or creation date.

• Action
  Find customers

  Returns customers whose first or last name, company name or email match the search text.

• Action
  Find products

  Returns your Rezdy products whose name, product code or internal code match the search text, or all your products when the search is left blank.

• Action
  Find vouchers

  Returns the gift card vouchers in your Rezdy account whose voucher code matches the search text.

• Action
  Get booking

  Returns one Rezdy booking by its order number, including the customer, booked items, participants, payments and booking fields.

• Action
  Get customer

  Returns a customer by their Rezdy ID, including contact details, address and marketing preferences. An error occurs if the customer is not found.

• Action
  Get product

  Returns one Rezdy product by its product code, including its price options, images, extras and booking fields.

• Action
  Update availability

  Updates one session of a product, identified by its local start time, changing its total seats, seats available, or session prices. Returns the updated session.

• Action
  Update booking

  Updates an existing booking's customer, booking fields, participant details, pickup location and reseller details. Details you leave blank keep their current values.

• Action
  Update product

  Updates an existing Rezdy product's details, booking fields and price options, and returns the updated product.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.