Integration
Connect SysAid to Instatus
When New Service Record fires in SysAid, your agent runs Add component in Instatus. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want SysAid and Instatus to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What SysAid can start in Instatus
When New Service Record in SysAid
then Add component in Instatus
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with SysAid and Instatus
Triggers and actions 2 triggers · 30 actions
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
- Add component
Creates a new component on an Instatus status page and returns the created component.
- Add incident update
Posts a new update to an existing incident on an Instatus status page, optionally changing the incident status and affected component statuses.
- Add maintenance
Schedules a new maintenance on an Instatus status page, with its affected components, timing and subscriber notification options.
- Add subscriber
Adds a subscriber (by email or phone) to a status page, subscribed to all components or to specific ones.
- Create Incident
Creates a new incident on an Instatus status page, optionally marking affected components and notifying subscribers.
- Delete incident
Deletes an incident from an Instatus status page.
- Get component
Returns one component on an Instatus status page, including its name, current status, description and group.
- Get incident
Returns a single incident on a status page, including its updates, affected components and the teammate who created it.
- Get maintenance
Returns one scheduled maintenance on a status page, including its updates and affected components.
- List components
Returns the components on an Instatus status page, with each component's name, status and group.
- List maintenances
Returns the scheduled, in-progress and completed maintenances on an Instatus status page.
- List status pages
Returns the status pages in your Instatus account, including each page's id, name, subdomain and current status.
- List subscribers
Returns the subscribers of an Instatus status page, optionally filtered by email/phone search or subscription status.
- Update component
Updates a component on an Instatus status page, such as its name, description, status, order or group.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
SysAid and Instatus, answered
What can start an automation from SysAid?
Any of SysAid's 2 triggers in the catalog, including New Service Record and Service Record Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Instatus when something happens in SysAid?
Any of Instatus's 14 actions, including Create Incident, Update component, Add component and Add incident update. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Instatus to SysAid?
Instatus has no triggers in the catalog today, so automations start in SysAid. If you need the other direction, ask: your agent reads Instatus's API documentation and adds it.
Do I have to build a connector for SysAid or Instatus?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use SysAid and Instatus without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.