--- title: "Connect Syncro to TrackingTime - APIANT.ai" description: "When \"New Customer\" fires in Syncro, your agent runs \"Add Customer\" in TrackingTime." canonical: "https://apiant.ai/connect/syncro-to-trackingtime" --- # Connect Syncro to TrackingTime When **New Customer** fires in [Syncro](https://apiant.ai/connections/syncro), your agent runs **Add Customer** in [TrackingTime](https://apiant.ai/connections/trackingtime). Describe the whole flow and it is built, tested on every scenario and kept running. Syncro **4** triggers Syncro **11** actions TrackingTime **11** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Syncro and TrackingTime to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Syncro can start in TrackingTime - When **New Customer** in Syncro then **Add Customer** in TrackingTime - When **New Invoice** in Syncro then **Add Task** in TrackingTime Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Syncro and TrackingTime ## Triggers and actions 4 triggers · 22 actions - Trigger **New Customer** Triggers when a new customer is created in Syncro. - Trigger **New Invoice** Triggers when a new invoice is created in Syncro. - Trigger **New RMM Alert** Triggers when a new RMM alert is raised on a monitored asset in Syncro. - Trigger **Ticket Status Changed** Triggers when a Syncro ticket moves to a different status. - Action **Create Appointment** Creates an appointment in Syncro, optionally linked to a customer, ticket and technicians. - Action **Create Contact** Creates a contact under an existing Syncro customer. - Action **Create Customer** Creates a new customer in Syncro with contact details, address, and notification preferences. - Action **Create Estimate** Creates an estimate for a customer in Syncro, optionally with line items. - Action **Create Lead** Creates a new lead in Syncro with the contact details and optional ticket information you provide. - Action **Create Ticket** Creates a ticket for a customer in Syncro. - Action **Create Ticket Timer Entry** Logs a time entry against a Syncro ticket, recording when work started and ended (or how long it took) and any notes. - Action **Find Customer** Finds customers by search text, email, name, business name or ID and returns the matching customers. - Action **Update Contact** Updates an existing contact in Syncro, changing its name, address, email, phone and other details. - Action **Update Customer** Updates an existing customer in Syncro. Only the fields you fill in are changed. - Action **Update Ticket** Updates an existing Syncro ticket's subject, status, assignment, dates and other details. Only the fields you fill in are changed. - Action **Add Customer** Creates a new customer in TrackingTime. Only workspace admins and project managers can add customers. - Action **Add Project** Creates a new project in TrackingTime. - Action **Add Service** Creates a new service in the TrackingTime workspace. Only admins and project managers can add services. - Action **Add Task** Adds a new task. - Action **Add Time Entry** Adds a new time entry. - Action **Search Projects** Finds existing projects by ID, name and more. - Action **Search Tasks** Searches TrackingTime tasks by keyword in their names and returns the matching tasks. - Action **Search Time Entries** Returns the time entries that match the chosen user, customer, project, task or company within a date range. - Action **Update Project** Updates an existing project. - Action **Update Task** Update tasks for Tracking Time - Action **Update Time Entry** Updates an existing TrackingTime time entry. The end time is always required; other fields left blank are not changed. ## Each app on its own - [ **Syncro** Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing...](https://apiant.ai/connections/syncro) - [ **TrackingTime** Time Tracking app that helps to manage projects, track working times and measure productivity.](https://apiant.ai/connections/trackingtime) Reviews ## What our customers say ## More from Syncro - [ **Syncro to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/syncro-to-trello) - [ **Syncro to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/syncro-to-zoom) - [ **Syncro to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/syncro-to-twilio) - [ **Syncro to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/syncro-to-typeform) - [ **Syncro to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/syncro-to-webflow) - [ **Syncro to Wix** The Wix website builder gives businesses of any size the tools to create, manage and grow a fully integrated...](https://apiant.ai/connect/syncro-to-wix) ## More into TrackingTime - [ **Open Science Framework to TrackingTime** The Open Science Framework (OSF) is a repository and archive for research projects — study designs...](https://apiant.ai/connect/open-science-framework-to-trackingtime) - [ **Rossum to TrackingTime** Rossum is cloud-based app that uses artificial intelligence to replicate the human approach to data...](https://apiant.ai/connect/rossum-to-trackingtime) - [ **HubSpot to TrackingTime** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trackingtime) - [ **Salesforce to TrackingTime** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trackingtime) - [ **Slack to TrackingTime** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-trackingtime) - [ **Google Sheets to TrackingTime** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-trackingtime) Questions ## Syncro and TrackingTime, answered ### ### What can start an automation from Syncro? Any of Syncro's 4 triggers in the catalog, including New Customer, New Invoice, New RMM Alert and Ticket Status Changed. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in TrackingTime when something happens in Syncro? Any of TrackingTime's 11 actions, including Update Project, Update Task, Update Time Entry and Add Customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from TrackingTime to Syncro? TrackingTime has no triggers in the catalog today, so automations start in Syncro. If you need the other direction, ask: your agent reads TrackingTime's API documentation and adds it. ### ### Do I have to build a connector for Syncro or TrackingTime? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Syncro and TrackingTime without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.