--- title: "Connect Syncro to SmartSuite - APIANT.ai" description: "When \"New Customer\" fires in Syncro, your agent runs \"Update Record\" in SmartSuite." canonical: "https://apiant.ai/connect/syncro-to-smartsuite" --- # Connect Syncro to SmartSuite When **New Customer** fires in [Syncro](https://apiant.ai/connections/syncro), your agent runs **Update Record** in [SmartSuite](https://apiant.ai/connections/smartsuite). Describe the whole flow and it is built, tested on every scenario and kept running. Syncro **7** triggers Syncro **11** actions SmartSuite **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Syncro and SmartSuite to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Syncro can start in SmartSuite - When **New Customer** in Syncro then **Update Record** in SmartSuite - When **New Invoice** in Syncro then **Find a Record in SmartSuite** in SmartSuite Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Syncro and SmartSuite ## Triggers and actions 7 triggers · 20 actions - Trigger **New Customer** Triggers when a new customer is created in Syncro. - Trigger **New Invoice** Triggers when a new invoice is created in Syncro. - Trigger **New Payment** Triggers when a new payment is recorded in Syncro. - Trigger **New RMM Alert** Triggers when a new RMM alert is raised on a monitored asset in Syncro. - Trigger **New Ticket** Triggers when a new ticket is created in Syncro, optionally limited to a customer, contact, status, assignee or search. - Trigger **Ticket Resolved** Triggers when a ticket is marked Resolved in Syncro. - Trigger **Ticket Status Changed** Triggers when a Syncro ticket moves to a different status. - Action **Create Appointment** Creates an appointment in Syncro, optionally linked to a customer, ticket and technicians. - Action **Create Contact** Creates a contact under an existing Syncro customer. - Action **Create Customer** Creates a new customer in Syncro with contact details, address, and notification preferences. - Action **Create Estimate** Creates an estimate for a customer in Syncro, optionally with line items. - Action **Create Lead** Creates a new lead in Syncro with the contact details and optional ticket information you provide. - Action **Create Ticket** Creates a ticket for a customer in Syncro. - Action **Create Ticket Timer Entry** Logs a time entry against a Syncro ticket, recording when work started and ended (or how long it took) and any notes. - Action **Find Customer** Finds customers by search text, email, name, business name or ID and returns the matching customers. - Action **Update Contact** Updates an existing contact in Syncro, changing its name, address, email, phone and other details. - Action **Update Customer** Updates an existing customer in Syncro. Only the fields you fill in are changed. - Action **Update Ticket** Updates an existing Syncro ticket's subject, status, assignment, dates and other details. Only the fields you fill in are changed. - Action **Add Comment** Adds a comment (or a reply to an existing comment) to a SmartSuite record, optionally assigning it to a member. - Action **Delete Record** Deletes a record from a SmartSuite table, moving it to the Solution's trash. - Action **Find a Record in SmartSuite** Finds the first record in a SmartSuite table whose chosen field matches the value you give, and returns it. - Action **Find Many Records (As Line Items) in SmartSuite** Finds all records in a SmartSuite Table matching a field condition and returns them as line items. - Action **Get Record** Returns a single record from a SmartSuite table, with all of its field values. - Action **List Comments** Returns the comments on a SmartSuite record, table or solution. - Action **List Solutions** Returns every Solution in the connected SmartSuite workspace. - Action **List Tables** Returns the tables in your SmartSuite workspace, optionally limited to one solution. - Action **Update Record** Updates the fields you set on an existing SmartSuite record, leaving every other field unchanged. ## Each app on its own - [ **Syncro** Syncro is a platform to manage your IT Consulting / Managed Services business with CRM, Ticketing...](https://apiant.ai/connections/syncro) - [ **SmartSuite** SmartSuite is transforming how organizations get work done by providing a collaborative Work Management...](https://apiant.ai/connections/smartsuite) Reviews ## What our customers say ## More from Syncro - [ **Syncro to Prembly** Prembly secures digital transactions in emerging markets with AI-powered identity verification and fraud...](https://apiant.ai/connect/syncro-to-prembly) - [ **Syncro to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/syncro-to-trello) - [ **Syncro to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/syncro-to-zoom) - [ **Syncro to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/syncro-to-twilio) - [ **Syncro to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/syncro-to-typeform) - [ **Syncro to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/syncro-to-webflow) ## More into SmartSuite - [ **HubSpot to SmartSuite** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smartsuite) - [ **Salesforce to SmartSuite** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smartsuite) - [ **Slack to SmartSuite** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-smartsuite) - [ **Google Sheets to SmartSuite** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-smartsuite) - [ **Gmail to SmartSuite** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-smartsuite) - [ **Google Calendar to SmartSuite** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-smartsuite) Questions ## Syncro and SmartSuite, answered ### ### What can start an automation from Syncro? Any of Syncro's 7 triggers in the catalog, including New Customer, New Invoice, New Payment and New RMM Alert. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SmartSuite when something happens in Syncro? Any of SmartSuite's 9 actions, including Update Record, Add Comment, Find a Record in SmartSuite and Find Many Records (As Line Items) in SmartSuite. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SmartSuite to Syncro? SmartSuite has no triggers in the catalog today, so automations start in Syncro. If you need the other direction, ask: your agent reads SmartSuite's API documentation and adds it. ### ### Do I have to build a connector for Syncro or SmartSuite? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Syncro and SmartSuite without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.