--- title: "Connect Swiftype and Trengo - APIANT.ai" description: "When \"New Document\" fires in Swiftype, your agent runs \"Add internal note to ticket\" in Trengo." canonical: "https://apiant.ai/connect/swiftype-to-trengo" --- # Connect Swiftype and Trengo When **New Document** fires in [Swiftype](https://apiant.ai/connections/swiftype), your agent runs **Add internal note to ticket** in [Trengo](https://apiant.ai/connections/trengo), or **New Internal Note** in Trengo to **Create Document** in Swiftype. Describe the whole flow and it is built, tested on every scenario and kept running. Swiftype **1** trigger Swiftype **14** actions Trengo **3** triggers Trengo **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Swiftype and Trengo to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Swiftype and Trengo can do together ### From Swiftype to Trengo - When **New Document** in Swiftype then **Add internal note to ticket** in Trengo - When **New Document** in Swiftype then **Add ticket** in Trengo ### From Trengo to Swiftype - When **New Internal Note** in Trengo then **Create Document** in Swiftype - When **New Outbound Message** in Trengo then **Update document** in Swiftype Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Swiftype and Trengo ## Triggers and actions 4 triggers · 29 actions - Trigger **New Document** Triggers when a new Document is created. - Action **Add domain** Add a crawler domain to an Engine. - Action **Add engine** Create a new Engine (index). - Action **Create Document** Creates a new Document. - Action **Delete document** Delete a document by document_id from a document type. - Action **Delete domain** Remove a crawler domain from an Engine. - Action **Delete engine** Delete an Engine by id. - Action **Get document** Retrieve a single document by external_id from a document type. - Action **Get engine** Retrieve a single Engine by id or name. - Action **List documents** List documents within a document type/engine. - Action **List domains** List crawler domains configured on an Engine. - Action **List engines** List all Engines for the account. - Action **Recrawl domain** Trigger a recrawl of a domain's crawled content. - Action **Search documents** Perform full-text search over documents within an Engine. - Action **Update document** Update fields on an existing document. - Trigger **New Internal Note** Fires when an internal note is added to a Trengo ticket. - Trigger **New Outbound Message** Triggers when an outbound message is created. - Trigger **Ticket Label Added** Triggers when a label is added to a conversation. - Action **Add internal note to ticket** Adds an internal note (visible only to agents) to a Trengo ticket. - Action **Add ticket** Create a new support ticket. - Action **Add ticket label** Attaches an existing label to a Trengo ticket. - Action **Create a Contact** Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate. - Action **Create webhook** Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation. - Action **Delete contact** Delete a contact by id. - Action **Delete ticket** Delete a ticket by id. - Action **Find a Contact** Returns the Trengo contacts that match the search term. - Action **Get contact** Retrieve a single Trengo contact by its id. - Action **Get webhook** Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found. - Action **List contacts** List all contacts. - Action **List labels** Lists the ticket labels defined in the Trengo account (first page). - Action **List tickets** Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time. - Action **Send a Message** Sends a reply message on an existing Trengo ticket, over the ticket's own channel. - Action **Update contact** Update an existing contact by id. ## Each app on its own - [ **Swiftype** Swiftype is a hosted search solution that lets site owners deliver powerful, customizable search for their...](https://apiant.ai/connections/swiftype) - [ **Trengo** Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and...](https://apiant.ai/connections/trengo) Reviews ## What our customers say ## More from Swiftype - [ **Swiftype to Honeyhive** Observability and evaluation platform for tracing, testing, and monitoring AI agents in production.](https://apiant.ai/connect/swiftype-to-honeyhive) - [ **Swiftype to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/swiftype-to-trello) - [ **Swiftype to JIRA** Atlassian JIRA Cloud — issue tracking and project management.](https://apiant.ai/connect/swiftype-to-jira) - [ **Swiftype to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/swiftype-to-zoom) - [ **Swiftype to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/swiftype-to-twilio) - [ **Swiftype to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/swiftype-to-typeform) ## More into Trengo - [ **OpenAI to Trengo** OpenAI's platform for text generation (Responses + Chat Completions), image generation (gpt-image-1 /...](https://apiant.ai/connect/openai-to-trengo) - [ **CloudConvert to Trengo** CloudConvert converts files between more than 200 supported formats: documents, image, spreadsheet...](https://apiant.ai/connect/cloudconvert-to-trengo) - [ **elmah.io to Trengo** Cloud logging for.NET web applications using ELMAH.](https://apiant.ai/connect/elmah-io-to-trengo) - [ **Postman to Trengo** Postman is a platform for building and testing APIs.](https://apiant.ai/connect/postman-to-trengo) - [ **HubSpot to Trengo** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-trengo) - [ **Salesforce to Trengo** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-trengo) Questions ## Swiftype and Trengo, answered ### ### What can start an automation from Swiftype? Any of Swiftype's 1 trigger in the catalog, including New Document. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Trengo when something happens in Swiftype? Any of Trengo's 15 actions, including Create a Contact, Create webhook, Send a Message and Update contact. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Trengo to Swiftype? Yes. When something happens in Trengo, your agent can act in Swiftype too. This page covers both directions: Trengo's triggers and Swiftype's actions are listed here as well. ### ### Do I have to build a connector for Swiftype or Trengo? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Swiftype and Trengo without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.