Integration

Connect SparrowDesk to Twilio

When something happens in SparrowDesk, your agent does the next thing in Twilio. Describe it in plain language and the automation is built, tested on every branch and kept running.

SparrowDesk2 triggersSparrowDesk17 actionsTwilio2 triggersTwilio6 actions

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What do you want SparrowDesk and Twilio to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with SparrowDesk and Twilio

Triggers and actions 4 triggers · 23 actions

Trigger
New Contact
Fires when a new contact is created. Poll GET /contacts sorted by creation date, or via new webhook subscription on contact-created event.
Trigger
New Ticket
Fires when a new conversation (ticket) is created. Poll GET /conversations sorted by creation date, or via new webhook subscription on ticket-created event.
Action
Add Company
Create a company. POST /companies
Action
Add Ticket Reply
Create a reply on a conversation (ticket). POST /conversations/{id}/reply
Action
Create Contact
Creates a new contact in your SparrowDesk account.
Action
Create Ticket
Creates a new ticket (conversation) in your SparrowDesk account.
Action
Delete Contact
Delete a contact by ID. DELETE /contacts/{id}
Action
Delete Ticket
Delete a conversation (ticket) by ID. DELETE /conversations/{id}
Action
Get Company
Retrieve a company by ID. GET /companies/{id}
Action
Get Contact
Retrieve a single contact by ID. GET /contacts/{id}
Action
Get Ticket
Retrieve a single conversation (ticket) by ID. GET /conversations/{id}
Action
List Companies
List all companies. GET /companies
Action
List Contacts
List all contacts. GET /contacts
Action
List Members
List all team members on the account. GET /members
Action
List Tags
List all tags on the account. GET /tags
Action
List Tickets
List all conversations (tickets). GET /conversations
Action
Update Company
Update a company by ID. PATCH /companies/{id}
Action
Update Contact
Update a contact by ID. PATCH /contacts/{id}
Action
Update Ticket
Update a conversation (ticket) by ID. PATCH /conversations/{id}
Trigger
New Call
Polls for voice calls on your Twilio account.
Trigger
New Message Received
Polls for inbound SMS/MMS messages received by your Twilio account.
Action
Get Call
Retrieves details of a single voice call by its Call SID.
Action
Get Message
Retrieves a single SMS/MMS message by its Message SID.
Action
List Calls
Lists voice calls on the account, optionally filtered by To, From, or status.
Action
List Messages
Lists SMS/MMS messages on the account, optionally filtered by To, From, or date sent.
Action
List Phone Numbers
Lists the Twilio phone numbers (incoming phone numbers) owned by your account.
Action
Lookup Phone Number
Looks up details (carrier, line type, caller name) for a phone number via the Twilio Lookup v2 API.

Each app on its own

The other way round: Twilio to SparrowDesk