--- title: "Connect SparrowDesk and Telegram - APIANT.ai" description: "When \"New Contact\" fires in SparrowDesk, your agent runs \"Send Message\" in Telegram, or \"New Update\" in Telegram to \"Add Ticket Reply\" in SparrowDesk." canonical: "https://apiant.ai/connect/sparrowdesk-to-telegram" --- # Connect SparrowDesk and Telegram When **New Contact** fires in [SparrowDesk](https://apiant.ai/connections/sparrowdesk), your agent runs **Send Message** in [Telegram](https://apiant.ai/connections/telegram), or **New Update** in Telegram to **Add Ticket Reply** in SparrowDesk. Describe the whole flow and it is built, tested on every scenario and kept running. SparrowDesk **2** triggers SparrowDesk **17** actions Telegram **1** trigger Telegram **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SparrowDesk and Telegram to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SparrowDesk and Telegram can do together ### From SparrowDesk to Telegram - When **New Contact** in SparrowDesk then **Send Message** in Telegram - When **New Ticket** in SparrowDesk then **Update Message** in Telegram ### From Telegram to SparrowDesk - When **New Update** in Telegram then **Add Ticket Reply** in SparrowDesk - When **New Update** in Telegram then **Create Contact** in SparrowDesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SparrowDesk and Telegram ## Triggers and actions 3 triggers · 31 actions - Trigger **New Contact** Fires when a new contact is created. - Trigger **New Ticket** Fires when a new conversation (ticket) is created. - Action **Add Company** Create a company. - Action **Add Ticket Reply** Create a reply on a conversation (ticket). - Action **Create Contact** Creates a new contact in your SparrowDesk account. - Action **Create Ticket** Creates a new ticket (conversation) in your SparrowDesk account. - Action **Delete Contact** Delete a contact by ID. - Action **Delete Ticket** Delete a conversation (ticket) by ID. - Action **Get Company** Retrieve a company by ID. - Action **Get Contact** Retrieve a single contact by ID. - Action **Get Ticket** Retrieve a single conversation (ticket) by ID. - Action **List Companies** List all companies. - Action **List Contacts** List all contacts. - Action **List Members** List all team members on the account. - Action **List Tags** List all tags on the account. - Action **List Tickets** List all conversations (tickets). - Action **Update Company** Update a company by ID. - Action **Update Contact** Update a contact by ID. - Action **Update Ticket** Update a conversation (ticket) by ID. - Trigger **New Update** Triggers when Telegram delivers an update to your bot. Choose which kind of update to watch — a new message, a button press, a membership change, and so on. Telegram allows one webhook per bot, so use a single New Update trigger per bot token. - Action **Ban Chat Member** Ban a user from a group, supergroup or channel. - Action **Delete Message** Delete a message from a chat. - Action **Forward Message** Forward an existing message from one chat to another. - Action **Get Chat** Get up-to-date information about a chat (user, group, or channel). - Action **Get Chat Member** Look up one person's membership in a chat — whether they are a member, an administrator, restricted, or have left or been banned. - Action **React to Message** Sets an emoji reaction on an existing message. - Action **Send Chat Action** Send a chat action (e.g. typing, upload_photo) to indicate the bot is doing something. - Action **Send Document** Send a general file/document to a chat. - Action **Send Location** Send a point on the map to a chat. - Action **Send Message** Sends a message from your bot. - Action **Send Photo** Sends a photo from your bot. - Action **Send Poll** Sends a poll from your bot. - Action **Send Video** Send a video to a chat. - Action **Update Message** Edit the text of a previously sent message. ## Each app on its own - [ **SparrowDesk** SparrowDesk is an AI-first helpdesk that unifies customer support across email & chat while automating...](https://apiant.ai/connections/sparrowdesk) - [ **Telegram** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connections/telegram) Reviews ## What our customers say ## More from SparrowDesk - [ **SparrowDesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/sparrowdesk-to-salesforce) - [ **SparrowDesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/sparrowdesk-to-stripe) - [ **SparrowDesk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/sparrowdesk-to-trello) - [ **SparrowDesk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/sparrowdesk-to-zoom) - [ **SparrowDesk to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/sparrowdesk-to-twilio) - [ **SparrowDesk to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/sparrowdesk-to-typeform) ## More into Telegram - [ **Stripe to Telegram** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-telegram) - [ **Vercel to Telegram** Vercel is a platform for building, deploying, and scaling fast, modern web applications effortlessly.](https://apiant.ai/connect/vercel-to-telegram) - [ **Better Stack to Telegram** Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling.](https://apiant.ai/connect/better-stack-to-telegram) - [ **CRUSH to Telegram** CRUSH is an AI powered second brain helping you collect a thought, organize it and take action.](https://apiant.ai/connect/crush-to-telegram) - [ **Foxy.io to Telegram** Foxy.io is a secure checkout system that can be added to any website to sell your products, subscriptions...](https://apiant.ai/connect/foxy-io-to-telegram) - [ **Guerrilla Mail to Telegram** Guerrilla Mail issues disposable temporary email addresses that receive mail without a signup.](https://apiant.ai/connect/guerrilla-mail-to-telegram) Questions ## SparrowDesk and Telegram, answered ### ### What can start an automation from SparrowDesk? Any of SparrowDesk's 2 triggers in the catalog, including New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Telegram when something happens in SparrowDesk? Any of Telegram's 14 actions, including Send Chat Action, Send Document, Send Location and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Telegram to SparrowDesk? Yes. When something happens in Telegram, your agent can act in SparrowDesk too. This page covers both directions: Telegram's triggers and SparrowDesk's actions are listed here as well. ### ### Do I have to build a connector for SparrowDesk or Telegram? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SparrowDesk and Telegram without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.