Integration
Connect Sorry and SysAid
When New notice fires in Sorry, your agent runs Add Service Record Note in SysAid, or New Service Record in SysAid to Update status page in Sorry. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Sorry and SysAid to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Sorry and SysAid can do together
From Sorry to SysAid
When New notice in Sorry
then Add Service Record Note in SysAid
From SysAid to Sorry
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Sorry and SysAid
Triggers and actions 3 triggers · 32 actions
- New notice
Triggers when a new notice (incident, maintenance or general announcement) is created on the selected Sorry status page.
- Add component
Creates a new component on a Sorry status page, optionally nested under a parent component.
- Add notice
Creates a new incident, maintenance or general notice on a Sorry status page, optionally linking affected components and publishing it to subscribers.
- Add notice update
Posts a new update on an existing notice on a Sorry status page, optionally publishing it to your configured integrations.
- Add subscriber
Adds an email or SMS subscriber to a status page, optionally limited to specific components, so they receive status notices.
- Delete notice
Deletes a notice (incident, maintenance or general) from a Sorry status page.
- Delete subscriber
Permanently removes a subscriber from a status page.
- Get notice
Returns a single notice from a status page, including its type, state, subject, synopsis and link.
- Get status page
Returns a single Sorry status page with its name, state, timezone, support details and notification settings, optionally including related brand, components, notices and more.
- List components
Returns all components (the services or infrastructure elements) shown on a Sorry status page, with their current state.
- List notices
Returns the notices (incidents, maintenance and general notices) posted on a Sorry status page, optionally filtered by type, state, subject or creation date.
- List notice updates
Returns all updates posted on a notice on one of your Sorry status pages, optionally filtered by creation date or content.
- List status pages
Returns all status pages in your Sorry account, optionally filtered by name or creation date.
- List subscribers
Returns the subscribers on a status page, optionally only those who receive notices for a specific component.
- Update component
Updates a component on a Sorry status page, such as its name, description, position or parent component.
- Update notice
Updates an existing notice on a Sorry status page — change its subject or state, add a comment, set affected components or reschedule planned maintenance.
- Update status page
Updates a status page's settings, such as its name, timezone, support contact details, search visibility and language.
- New Service Record
Triggers when a new service record (incident or request) is created in SysAid.
- Service Record Updated
Triggers when a service record (incident or request) is updated in SysAid.
- Add Service Record Note
Adds a note to a SysAid service record.
- Create Company
Creates a new company in SysAid.
- Create End User
Creates a new end user in SysAid.
- Create Service Record
Creates a new service record (incident or request) in SysAid and returns it.
- Delete Service Record
Permanently deletes a SysAid service record.
- Get Agent
Returns one SysAid agent by ID.
- Get Company
Returns one SysAid company by ID.
- Get End User
Returns one SysAid end user by ID.
- Get Service Record
Returns one SysAid service record by its ID.
- List Agents
Returns a page of SysAid agents.
- List Companies
Returns a page of companies in SysAid.
- List End Users
Returns a page of SysAid end users.
- List Groups
Returns a page of SysAid groups.
- Resolve Service Record
Resolves a SysAid service record with a solution.
- Search Service Records
Finds SysAid service records matching a text search, newest first.
- Update Service Record
Updates fields on an existing SysAid service record, such as its status, priority, assignee or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Sorry and SysAid, answered
What can start an automation from Sorry?
Any of Sorry's 1 trigger in the catalog, including New notice. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SysAid when something happens in Sorry?
Any of SysAid's 16 actions, including Create Company, Create End User, Create Service Record and Update Service Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SysAid to Sorry?
Yes. When something happens in SysAid, your agent can act in Sorry too. This page covers both directions: SysAid's triggers and Sorry's actions are listed here as well.
Do I have to build a connector for Sorry or SysAid?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Sorry and SysAid without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.