--- title: "Connect SolarWinds Service Desk to Remote Retrieval - APIANT.ai" description: "When \"New Asset\" fires in SolarWinds Service Desk, your agent runs \"Create New Order\" in Remote Retrieval." canonical: "https://apiant.ai/connect/solarwinds-service-desk-to-remote-retrieval" --- # Connect SolarWinds Service Desk to Remote Retrieval When **New Asset** fires in [SolarWinds Service Desk](https://apiant.ai/connections/solarwinds-service-desk), your agent runs **Create New Order** in [Remote Retrieval](https://apiant.ai/connections/remote-retrieval). Describe the whole flow and it is built, tested on every scenario and kept running. SolarWinds Service Desk **10** triggers SolarWinds Service Desk **29** actions Remote Retrieval **5** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SolarWinds Service Desk and Remote Retrieval to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SolarWinds Service Desk can start in Remote Retrieval - When **New Asset** in SolarWinds Service Desk then **Create New Order** in Remote Retrieval - When **New Change** in SolarWinds Service Desk then **Get All Orders** in Remote Retrieval Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SolarWinds Service Desk and Remote Retrieval ## Triggers and actions 10 triggers · 34 actions - Trigger **New Asset** New asset in your inventory. - Trigger **New Change** New change in your service desk. - Trigger **New Contract** New contract was added. - Trigger **New Hardware** New hardware in your inventory. - Trigger **New Incident** Triggers when a new incident is created. - Trigger **New Problem** New problem in your service desk. - Trigger **New Purchase Order** Polling trigger for new purchase orders. - Trigger **New Release** New release in your service desk. - Trigger **New Risk** New risk was detected. - Trigger **New User** New user in your account. - Action **Add comment** Add a comment to an incident/problem/change etc. - Action **Add department** Create a department. - Action **Add site** Create a site. - Action **Add time track** Log time on a record. - Action **Create Asset** Add a new asset to your inventory. - Action **Create Change** Add a new change to your service desk. - Action **Create Contract** Create a new contract. - Action **Create Hardware** Add a new hardware to your inventory. - Action **Create Incident** Add a new incident to your service desk. - Action **Create Problem** Add a new problem to your service desk. - Action **Create Release** Add a new release to your service desk. - Action **Create Solution** Add a new solution to your service desk. - Action **Create User** Add a new user. - Action **Delete incident** Delete an incident. - Action **Get Asset** Returns one asset (other_asset) by id. - Action **Get change** Retrieve one change by id. - Action **Get contract** Returns one contract by id. - Action **Get hardware** Retrieve one hardware asset by id. - Action **Get incident** Retrieve one incident by id. - Action **Get problem** Retrieve one problem by id. - Action **Get release** Retrieve a single release by id. - Action **Get user** Retrieve one user by id. - Action **List users** List users, paginated. - Action **Update change** Update a change. - Action **Update hardware** Update a hardware asset. - Action **Update incident** Update an incident. - Action **Update problem** Update a problem. - Action **Update solution** Update a solution. - Action **Update user** Update a user. - Action **Create New Order** Creates a new device return order in Remote Retrieval: a shipping box is sent to the employee and the device is returned to the company or recycled. - Action **Get All Orders** Lists all orders in the Remote Retrieval account with their payment and order status, up to 25 per page. - Action **Get Company Details** Retrieve the authenticated company's profile (name, address, contact, created date). - Action **Get Order** Retrieves the details of one Remote Retrieval order by its order id: employee and company addresses plus the device type and shipment statuses. - Action **List Device Prices** Returns the retrieval prices for each device type available to your Remote Retrieval account. ## Each app on its own - [ **SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connections/solarwinds-service-desk) - [ **Remote Retrieval** Remote Retrieval ensures safe returns of laptops & gadgets from remote workers with easy-to-pack...](https://apiant.ai/connections/remote-retrieval) Reviews ## What our customers say ## More from SolarWinds Service Desk - [ **SolarWinds Service Desk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/solarwinds-service-desk-to-stripe) - [ **SolarWinds Service Desk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/solarwinds-service-desk-to-trello) - [ **SolarWinds Service Desk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/solarwinds-service-desk-to-zoom) - [ **SolarWinds Service Desk to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/solarwinds-service-desk-to-twilio) - [ **SolarWinds Service Desk to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/solarwinds-service-desk-to-typeform) - [ **SolarWinds Service Desk to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/solarwinds-service-desk-to-webflow) ## More into Remote Retrieval - [ **HubSpot to Remote Retrieval** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-remote-retrieval) - [ **Salesforce to Remote Retrieval** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-remote-retrieval) - [ **Slack to Remote Retrieval** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-remote-retrieval) - [ **Google Sheets to Remote Retrieval** Google Sheets](https://apiant.ai/connect/google-sheets-to-remote-retrieval) - [ **Gmail to Remote Retrieval** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-remote-retrieval) - [ **Google Calendar to Remote Retrieval** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-remote-retrieval) Questions ## SolarWinds Service Desk and Remote Retrieval, answered ### ### What can start an automation from SolarWinds Service Desk? Any of SolarWinds Service Desk's 10 triggers in the catalog, including New Asset, New Change, New Contract and New Hardware. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Remote Retrieval when something happens in SolarWinds Service Desk? Any of Remote Retrieval's 5 actions, including Create New Order, Get All Orders, Get Company Details and Get Order. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Remote Retrieval to SolarWinds Service Desk? Remote Retrieval has no triggers in the catalog today, so automations start in SolarWinds Service Desk. If you need the other direction, ask: your agent reads Remote Retrieval's API documentation and adds it. ### ### Do I have to build a connector for SolarWinds Service Desk or Remote Retrieval? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SolarWinds Service Desk and Remote Retrieval without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.