--- title: "Connect SolarWinds Service Desk to Landbot - APIANT.ai" description: "When \"New Asset\" fires in SolarWinds Service Desk, your agent runs \"Send text message\" in Landbot." canonical: "https://apiant.ai/connect/solarwinds-service-desk-to-landbot" --- # Connect SolarWinds Service Desk to Landbot When **New Asset** fires in [SolarWinds Service Desk](https://apiant.ai/connections/solarwinds-service-desk), your agent runs **Send text message** in [Landbot](https://apiant.ai/connections/landbot). Describe the whole flow and it is built, tested on every scenario and kept running. SolarWinds Service Desk **10** triggers SolarWinds Service Desk **29** actions Landbot **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SolarWinds Service Desk and Landbot to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SolarWinds Service Desk can start in Landbot - When **New Asset** in SolarWinds Service Desk then **Send text message** in Landbot - When **New Change** in SolarWinds Service Desk then **Update customer field** in Landbot Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SolarWinds Service Desk and Landbot ## Triggers and actions 10 triggers · 44 actions - Trigger **New Asset** New asset in your inventory. - Trigger **New Change** New change in your service desk. - Trigger **New Contract** New contract was added. - Trigger **New Hardware** New hardware in your inventory. - Trigger **New Incident** Triggers when a new incident is created. - Trigger **New Problem** New problem in your service desk. - Trigger **New Purchase Order** Polling trigger for new purchase orders. - Trigger **New Release** New release in your service desk. - Trigger **New Risk** New risk was detected. - Trigger **New User** New user in your account. - Action **Add comment** Add a comment to an incident/problem/change etc. - Action **Add department** Create a department. - Action **Add site** Create a site. - Action **Add time track** Log time on a record. - Action **Create Asset** Add a new asset to your inventory. - Action **Create Change** Add a new change to your service desk. - Action **Create Contract** Create a new contract. - Action **Create Hardware** Add a new hardware to your inventory. - Action **Create Incident** Add a new incident to your service desk. - Action **Create Problem** Add a new problem to your service desk. - Action **Create Release** Add a new release to your service desk. - Action **Create Solution** Add a new solution to your service desk. - Action **Create User** Add a new user. - Action **Delete incident** Delete an incident. - Action **Get Asset** Returns one asset (other_asset) by id. - Action **Get change** Retrieve one change by id. - Action **Get contract** Returns one contract by id. - Action **Get hardware** Retrieve one hardware asset by id. - Action **Get incident** Retrieve one incident by id. - Action **Get problem** Retrieve one problem by id. - Action **Get release** Retrieve a single release by id. - Action **Get user** Retrieve one user by id. - Action **List users** List users, paginated. - Action **Update change** Update a change. - Action **Update hardware** Update a hardware asset. - Action **Update incident** Update an incident. - Action **Update problem** Update a problem. - Action **Update solution** Update a solution. - Action **Update user** Update a user. - Action **Archive customer** Archives a Landbot customer so their conversation moves out of the active inbox. - Action **Assign customer to agent** Assigns a Landbot customer conversation to a specific agent. - Action **Assign customer to bot** Assigns a Landbot customer to a bot, optionally starting the bot right away or from a specific node. - Action **Delete customer** Deletes a Landbot customer. - Action **Find customers by name, email or phone** Finds customers whose name, email or phone starts with the text you give. Returns up to 100 matching customers. - Action **Get channel** Returns a Landbot channel's details, including its name, type, active status and appearance settings. - Action **Get customer** Returns a Landbot customer's profile, including name, channel, assigned agent, archive status and custom field values. - Action **Get customer field** Returns the name, type and current value of one custom field stored on a Landbot customer. - Action **List channels** Returns the channels in your Landbot workspace, optionally filtered by type and active status. - Action **List customer messages** Returns the full conversation transcript for a Landbot customer — every message exchanged with them. - Action **List customers** Returns the customers in your Landbot workspace, optionally filtered by channel, assigned agent, archive or WhatsApp opt-in status, or a name/email/phone prefix. - Action **List WhatsApp templates** Returns the WhatsApp message templates available to send to customers, optionally limited to one channel. - Action **Send text message** Sends a text message to a Landbot customer on their channel. - Action **Send WhatsApp template** Sends an approved WhatsApp template message to a Landbot customer, filling in its placeholders. Use it to reach a customer outside WhatsApp's 24-hour messaging window. - Action **Update customer field** Changes the value of an existing custom field on a Landbot customer. The field must already exist on the customer. ## Each app on its own - [ **SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connections/solarwinds-service-desk) - [ **Landbot** Landbot is a tool to create Conversational Experiences that live on a website.](https://apiant.ai/connections/landbot) Reviews ## What our customers say ## More from SolarWinds Service Desk - [ **SolarWinds Service Desk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/solarwinds-service-desk-to-stripe) - [ **SolarWinds Service Desk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/solarwinds-service-desk-to-trello) - [ **SolarWinds Service Desk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/solarwinds-service-desk-to-zoom) - [ **SolarWinds Service Desk to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/solarwinds-service-desk-to-twilio) - [ **SolarWinds Service Desk to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/solarwinds-service-desk-to-typeform) - [ **SolarWinds Service Desk to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/solarwinds-service-desk-to-webflow) ## More into Landbot - [ **HubSpot to Landbot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-landbot) - [ **Salesforce to Landbot** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-landbot) - [ **Slack to Landbot** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-landbot) - [ **Google Sheets to Landbot** Google Sheets](https://apiant.ai/connect/google-sheets-to-landbot) - [ **Gmail to Landbot** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-landbot) - [ **Google Calendar to Landbot** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-landbot) Questions ## SolarWinds Service Desk and Landbot, answered ### ### What can start an automation from SolarWinds Service Desk? Any of SolarWinds Service Desk's 10 triggers in the catalog, including New Asset, New Change, New Contract and New Hardware. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Landbot when something happens in SolarWinds Service Desk? Any of Landbot's 15 actions, including Send text message, Send WhatsApp template, Update customer field and Assign customer to agent. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Landbot to SolarWinds Service Desk? Landbot has no triggers in the catalog today, so automations start in SolarWinds Service Desk. If you need the other direction, ask: your agent reads Landbot's API documentation and adds it. ### ### Do I have to build a connector for SolarWinds Service Desk or Landbot? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SolarWinds Service Desk and Landbot without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.