--- title: "Connect SolarWinds Service Desk to Aurora Inbox - APIANT.ai" description: "When \"New Asset\" fires in SolarWinds Service Desk, your agent runs \"Send media message\" in Aurora Inbox." canonical: "https://apiant.ai/connect/solarwinds-service-desk-to-aurora-inbox" --- # Connect SolarWinds Service Desk to Aurora Inbox When **New Asset** fires in [SolarWinds Service Desk](https://apiant.ai/connections/solarwinds-service-desk), your agent runs **Send media message** in [Aurora Inbox](https://apiant.ai/connections/aurora-inbox). Describe the whole flow and it is built, tested on every scenario and kept running. SolarWinds Service Desk **10** triggers SolarWinds Service Desk **29** actions Aurora Inbox **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SolarWinds Service Desk and Aurora Inbox to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SolarWinds Service Desk can start in Aurora Inbox - When **New Asset** in SolarWinds Service Desk then **Send media message** in Aurora Inbox - When **New Change** in SolarWinds Service Desk then **Send message** in Aurora Inbox Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SolarWinds Service Desk and Aurora Inbox ## Triggers and actions 10 triggers · 49 actions - Trigger **New Asset** New asset in your inventory. - Trigger **New Change** New change in your service desk. - Trigger **New Contract** New contract was added. - Trigger **New Hardware** New hardware in your inventory. - Trigger **New Incident** Triggers when a new incident is created. - Trigger **New Problem** New problem in your service desk. - Trigger **New Purchase Order** Polling trigger for new purchase orders. - Trigger **New Release** New release in your service desk. - Trigger **New Risk** New risk was detected. - Trigger **New User** New user in your account. - Action **Add comment** Add a comment to an incident/problem/change etc. - Action **Add department** Create a department. - Action **Add site** Create a site. - Action **Add time track** Log time on a record. - Action **Create Asset** Add a new asset to your inventory. - Action **Create Change** Add a new change to your service desk. - Action **Create Contract** Create a new contract. - Action **Create Hardware** Add a new hardware to your inventory. - Action **Create Incident** Add a new incident to your service desk. - Action **Create Problem** Add a new problem to your service desk. - Action **Create Release** Add a new release to your service desk. - Action **Create Solution** Add a new solution to your service desk. - Action **Create User** Add a new user. - Action **Delete incident** Delete an incident. - Action **Get Asset** Returns one asset (other_asset) by id. - Action **Get change** Retrieve one change by id. - Action **Get contract** Returns one contract by id. - Action **Get hardware** Retrieve one hardware asset by id. - Action **Get incident** Retrieve one incident by id. - Action **Get problem** Retrieve one problem by id. - Action **Get release** Retrieve a single release by id. - Action **Get user** Retrieve one user by id. - Action **List users** List users, paginated. - Action **Update change** Update a change. - Action **Update hardware** Update a hardware asset. - Action **Update incident** Update an incident. - Action **Update problem** Update a problem. - Action **Update solution** Update a solution. - Action **Update user** Update a user. - Action **Add chat** Creates a new chat conversation for a contact on a specific channel. - Action **Add company** Adds a new company. - Action **Add tag** Creates a tag in Aurora Inbox that can be attached to any chat. If a tag with the same name already exists, that tag is returned. - Action **Create Opportunity** Create a new opportunity - Action **Delete contact** Deletes a contact by its ID. - Action **Find chats by criteria** Returns up to 25 chats that match the specified search term, channel, team, unanswered and unread criteria. - Action **Get Chat** Returns one chat by id: contact, channel, channel type, owner, agents and status flags. - Action **Get company** Fetches a single company by id. - Action **Get contact** Fetches a single contact by id. - Action **Get or Create Contact** Finds a contact by phone number, or creates one when no contact has that number. When a contact is found, any name, email, company name and custom property values you supply are applied to it. - Action **List Chat Opportunities** Returns the opportunities (deals) attached to a chat. - Action **List Chat Tags** Returns all tags currently attached to a chat: attachment id, roomId, tagId, tagName. - Action **List companies** Lists companies in Aurora Inbox, optionally filtered by a keyword search. - Action **List tags** Returns all tags configured in the Aurora Inbox account, optionally with the number of chats tagged with each. - Action **List teams** Returns all teams configured in the Aurora Inbox account, including their members and roles. - Action **Send media message** Sends a file (image, video, audio or document) to an Aurora Inbox chat, with an optional caption. - Action **Send message** Sends a text message, or an internal note visible only to agents, to an Aurora Inbox chat. - Action **Tag chat** Attaches a tag to a chat, either an existing tag or one looked up by name (created if no tag with that name exists). If the chat already has the tag, the existing attachment is returned. - Action **Update company** Updates fields on an existing company. - Action **Update Contact** Updates an existing contact's name, phone, email, company name and custom property values. Blank fields keep their current values. ## Each app on its own - [ **SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connections/solarwinds-service-desk) - [ **Aurora Inbox** Aurora Inbox transforms your business WhatsApp into an intelligent sales hub.](https://apiant.ai/connections/aurora-inbox) Reviews ## What our customers say ## More from SolarWinds Service Desk - [ **SolarWinds Service Desk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/solarwinds-service-desk-to-stripe) - [ **SolarWinds Service Desk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/solarwinds-service-desk-to-trello) - [ **SolarWinds Service Desk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/solarwinds-service-desk-to-zoom) - [ **SolarWinds Service Desk to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/solarwinds-service-desk-to-twilio) - [ **SolarWinds Service Desk to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/solarwinds-service-desk-to-typeform) - [ **SolarWinds Service Desk to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/solarwinds-service-desk-to-webflow) ## More into Aurora Inbox - [ **monday.com to Aurora Inbox** monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what...](https://apiant.ai/connect/monday-com-to-aurora-inbox) - [ **Telegram to Aurora Inbox** Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.](https://apiant.ai/connect/telegram-to-aurora-inbox) - [ **HubSpot to Aurora Inbox** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aurora-inbox) - [ **Salesforce to Aurora Inbox** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aurora-inbox) - [ **Slack to Aurora Inbox** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aurora-inbox) - [ **Google Sheets to Aurora Inbox** Google Sheets](https://apiant.ai/connect/google-sheets-to-aurora-inbox) Questions ## SolarWinds Service Desk and Aurora Inbox, answered ### ### What can start an automation from SolarWinds Service Desk? Any of SolarWinds Service Desk's 10 triggers in the catalog, including New Asset, New Change, New Contract and New Hardware. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Aurora Inbox when something happens in SolarWinds Service Desk? Any of Aurora Inbox's 20 actions, including Create Opportunity, Send media message, Send message and Update company. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Aurora Inbox to SolarWinds Service Desk? Aurora Inbox has no triggers in the catalog today, so automations start in SolarWinds Service Desk. If you need the other direction, ask: your agent reads Aurora Inbox's API documentation and adds it. ### ### Do I have to build a connector for SolarWinds Service Desk or Aurora Inbox? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SolarWinds Service Desk and Aurora Inbox without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.