--- title: "Connect SolarWinds Service Desk to Attentive - APIANT.ai" description: "When \"New Asset\" fires in SolarWinds Service Desk, your agent runs \"Custom Events\" in Attentive." canonical: "https://apiant.ai/connect/solarwinds-service-desk-to-attentive" --- # Connect SolarWinds Service Desk to Attentive When **New Asset** fires in [SolarWinds Service Desk](https://apiant.ai/connections/solarwinds-service-desk), your agent runs **Custom Events** in [Attentive](https://apiant.ai/connections/attentive). Describe the whole flow and it is built, tested on every scenario and kept running. SolarWinds Service Desk **10** triggers SolarWinds Service Desk **29** actions Attentive **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SolarWinds Service Desk and Attentive to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SolarWinds Service Desk can start in Attentive - When **New Asset** in SolarWinds Service Desk then **Custom Events** in Attentive - When **New Change** in SolarWinds Service Desk then **Subscribe User** in Attentive Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SolarWinds Service Desk and Attentive ## Triggers and actions 10 triggers · 42 actions - Trigger **New Asset** New asset in your inventory. - Trigger **New Change** New change in your service desk. - Trigger **New Contract** New contract was added. - Trigger **New Hardware** New hardware in your inventory. - Trigger **New Incident** Triggers when a new incident is created. - Trigger **New Problem** New problem in your service desk. - Trigger **New Purchase Order** Polling trigger for new purchase orders. - Trigger **New Release** New release in your service desk. - Trigger **New Risk** New risk was detected. - Trigger **New User** New user in your account. - Action **Add comment** Add a comment to an incident/problem/change etc. - Action **Add department** Create a department. - Action **Add site** Create a site. - Action **Add time track** Log time on a record. - Action **Create Asset** Add a new asset to your inventory. - Action **Create Change** Add a new change to your service desk. - Action **Create Contract** Create a new contract. - Action **Create Hardware** Add a new hardware to your inventory. - Action **Create Incident** Add a new incident to your service desk. - Action **Create Problem** Add a new problem to your service desk. - Action **Create Release** Add a new release to your service desk. - Action **Create Solution** Add a new solution to your service desk. - Action **Create User** Add a new user. - Action **Delete incident** Delete an incident. - Action **Get Asset** Returns one asset (other_asset) by id. - Action **Get change** Retrieve one change by id. - Action **Get contract** Returns one contract by id. - Action **Get hardware** Retrieve one hardware asset by id. - Action **Get incident** Retrieve one incident by id. - Action **Get problem** Retrieve one problem by id. - Action **Get release** Retrieve a single release by id. - Action **Get user** Retrieve one user by id. - Action **List users** List users, paginated. - Action **Update change** Update a change. - Action **Update hardware** Update a hardware asset. - Action **Update incident** Update an incident. - Action **Update problem** Update a problem. - Action **Update solution** Update a solution. - Action **Update user** Update a user. - Action **Add to Cart** Records that a shopper added a product to their cart in Attentive, so cart-abandonment journeys can fire. - Action **Custom Attributes** Sets custom attributes (such as age, birthday or favorite team) on an Attentive user identified by phone, email, or external identifier. - Action **Custom Events** Sends a custom event (such as "Order Shipped") for a user to Attentive, which can trigger Journeys. - Action **Delete Request** Creates a privacy (CCPA) deletion request that deletes a subscriber within thirty days, identified by email, phone or client user id. - Action **Get Custom Attributes for a User** Returns all custom attributes (name and value) stored on an Attentive user, looked up by phone number or email. - Action **Get Subscription Eligibility for a User** Returns the subscription types and channels (SMS or email) a subscriber is eligible to receive messages on, looked up by phone number or email. - Action **Identity** Associates a client user identifier or custom identifiers with an Attentive subscriber identified by phone, email, Shopify ID or Klaviyo ID. - Action **Lookup Product Catalog Ingestion** Returns the status, validation errors and product counts of a product catalog upload. - Action **Product View** Records that a shopper viewed one or more products in Attentive, so product-view journeys can fire. - Action **Purchase** Records a purchase (order) event for a shopper in Attentive so it can trigger purchase-based journeys. - Action **Subscribe User** Opts a person in to Attentive text or email subscriptions by phone or email, using a sign-up unit or a locale and subscription type. - Action **Unsubscribe Subscriptions for a User** Unsubscribes a user (by phone or email) from specific Attentive subscription types and channels, or from all subscriptions when none are given. - Action **View Recent Catalog Uploads** Returns your recent product catalog uploads with their ingestion status, product counts and validation errors, newest first. ## Each app on its own - [ **SolarWinds Service Desk** Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.](https://apiant.ai/connections/solarwinds-service-desk) - [ **Attentive** Attentive® is the leader in conversational commerce, reinventing business to consumer communication.](https://apiant.ai/connections/attentive) Reviews ## What our customers say ## More from SolarWinds Service Desk - [ **SolarWinds Service Desk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/solarwinds-service-desk-to-stripe) - [ **SolarWinds Service Desk to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/solarwinds-service-desk-to-trello) - [ **SolarWinds Service Desk to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/solarwinds-service-desk-to-zoom) - [ **SolarWinds Service Desk to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/solarwinds-service-desk-to-twilio) - [ **SolarWinds Service Desk to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/solarwinds-service-desk-to-typeform) - [ **SolarWinds Service Desk to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/solarwinds-service-desk-to-webflow) ## More into Attentive - [ **HubSpot to Attentive** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-attentive) - [ **Salesforce to Attentive** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-attentive) - [ **Slack to Attentive** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-attentive) - [ **Google Sheets to Attentive** Google Sheets](https://apiant.ai/connect/google-sheets-to-attentive) - [ **Gmail to Attentive** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-attentive) - [ **Google Calendar to Attentive** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-attentive) Questions ## SolarWinds Service Desk and Attentive, answered ### ### What can start an automation from SolarWinds Service Desk? Any of SolarWinds Service Desk's 10 triggers in the catalog, including New Asset, New Change, New Contract and New Hardware. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Attentive when something happens in SolarWinds Service Desk? Any of Attentive's 13 actions, including Add to Cart, Custom Attributes, Custom Events and Get Custom Attributes for a User. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Attentive to SolarWinds Service Desk? Attentive has no triggers in the catalog today, so automations start in SolarWinds Service Desk. If you need the other direction, ask: your agent reads Attentive's API documentation and adds it. ### ### Do I have to build a connector for SolarWinds Service Desk or Attentive? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SolarWinds Service Desk and Attentive without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.