--- title: "Connect SmartEmailing and Zendesk - APIANT.ai" description: "When \"New Contact\" fires in SmartEmailing, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/smartemailing-to-zendesk" --- # Connect SmartEmailing and Zendesk When **New Contact** fires in [SmartEmailing](https://apiant.ai/connections/smartemailing), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add Contact list** in SmartEmailing. Describe the whole flow and it is built, tested on every scenario and kept running. SmartEmailing **2** triggers SmartEmailing **15** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want SmartEmailing and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What SmartEmailing and Zendesk can do together ### From SmartEmailing to Zendesk - When **New Contact** in SmartEmailing then **Add Comment to Ticket** in Zendesk - When **Updated Contact** in SmartEmailing then **Create Ticket** in Zendesk ### From Zendesk to SmartEmailing - When **New Messaging Conversation** in Zendesk then **Add Contact list** in SmartEmailing - When **New Ticket** in Zendesk then **Send custom email** in SmartEmailing Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with SmartEmailing and Zendesk ## Triggers and actions 5 triggers · 33 actions - Trigger **New Contact** Triggers when a new contact is added to your SmartEmailing account. - Trigger **Updated Contact** Triggers when an existing contact is updated in SmartEmailing. - Action **Add Contact list** Creates a new contact list in SmartEmailing. - Action **Add Custom field** Creates a new contact custom field in SmartEmailing with the given name and type. - Action **Delete Contact** Permanently deletes a contact and anonymizes its data (GDPR forget). This cannot be undone. - Action **Get Contact** Returns a single contact by email address or ID, including contact list memberships and custom field values. - Action **Get Contact list** Returns a single contact list by its ID with all its properties, such as name, sender details and engagement rates. - Action **List Contact lists** Returns all contact lists in your SmartEmailing account. - Action **List Contacts** Returns contacts in your SmartEmailing account, optionally filtered by email, name, company and other contact details, including their list memberships and custom field values. - Action **List Contacts in list** Returns the contacts that belong to a contact list, with their details and list memberships. - Action **List Custom fields** Returns the custom field definitions set up in your SmartEmailing account, optionally with their options. - Action **List Newsletters** Returns your finished newsletters with their sender details, send times and open, click and unsubscribe counts. - Action **Send custom email** Sends a SmartEmailing email or email template to one recipient, with optional subject, preheader and dynamic content overrides. - Action **Send transactional email** Sends a transactional email (no unsubscribe link) to one recipient, either from a saved email/template or from a subject and body you supply. - Action **Unsubscribe Contact** Unsubscribes a contact from a chosen contact list. - Action **Update Contact email address** Changes a contact's email address in SmartEmailing, moving all of the contact's data to the new address. - Action **Update Contact list** Updates an existing contact list's name, public name, sender name, sender email or reply-to address. Only the values you provide are changed. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **SmartEmailing** SmartEmailing is an e-marketing automation tool in the Czech Republic and the Slovak.](https://apiant.ai/connections/smartemailing) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from SmartEmailing - [ **SmartEmailing to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/smartemailing-to-stripe) - [ **SmartEmailing to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/smartemailing-to-trello) - [ **SmartEmailing to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/smartemailing-to-zoom) - [ **SmartEmailing to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/smartemailing-to-twilio) - [ **SmartEmailing to Typeform** Build and publish online forms, surveys, and quizzes with Typeform.](https://apiant.ai/connect/smartemailing-to-typeform) - [ **SmartEmailing to Webflow** Webflow is a professional website builder and CMS for designing, building, and launching responsive...](https://apiant.ai/connect/smartemailing-to-webflow) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## SmartEmailing and Zendesk, answered ### ### What can start an automation from SmartEmailing? Any of SmartEmailing's 2 triggers in the catalog, including New Contact and Updated Contact. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in SmartEmailing? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to SmartEmailing? Yes. When something happens in Zendesk, your agent can act in SmartEmailing too. This page covers both directions: Zendesk's triggers and SmartEmailing's actions are listed here as well. ### ### Do I have to build a connector for SmartEmailing or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use SmartEmailing and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.